Workforce Systems Administrator

GoTeam

Cebu City

On-site

PHP 402,000 - 670,000

Full time

14 days+

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Benefits offered by this job

HMO

Life insurance

Paid time off

Company equipment

Learning access

Wellness programs

Family support

Job summary

GoTeam is seeking a Workforce Systems Administrator for Employee Monitoring and Time-Tracking in Cebu City. The role covers provisioning users and agents, configuring policies, and monitoring activity data to ensure accuracy and trust as the business scales.

You will work across IT, Operations, HR, and Finance, turning signals into actionable insights and maintaining dashboards for daily, weekly, and monthly reporting cycles. Onsite day shift required.

Qualifications

Minimum 3+ years administering employee monitoring or time-tracking platforms.
Owns productivity, attendance, and utilization reports and dashboards.
Strong English communication for non-technical stakeholders.
Ability to work onsite in Cebu on a fixed day shift.
Experience with SQL or BI/reporting tools is a plus.

Responsibilities

Platform health and configuration end-to-end management.
Provision users, groups, and agents; manage policies and licenses.
Review daily activity data and investigate anomalies.
Build reports and dashboards for GoTeam departments.
Reconcile monitoring data with attendance records and document evidence.

Skills

Employee monitoring

Time-tracking

Excel/Sheets

Data discretion

English communication

Onsite Cebu

Tools

SQL

Power BI

Looker Studio

Endpoint management

Job description

Workforce Systems Administrator – Employee Monitoring & Time-Tracking (Up to ₱60K | Day Shift | Onsite | FREE AI Certification)

Cebu City | Onsite | 8:00 AM–5:00 PM | Monday–Friday

You own how GoTeam sees its own workforce. Every productivity, attendance, and utilization number that leadership and department heads rely on runs through the monitoring and time-tracking platforms you administer — and it's your job to keep that data accurate, healthy, and trustworthy as the business scales. Your day moves between provisioning users and agents, watching activity data and alerts, investigating anomalies, and turning raw signals into reports people across the organization actually act on.

This is not a passive reporting role. You work across IT, Operations, HR, and Finance to close coverage gaps, reconcile discrepancies, and hold the standard for how sensitive employee data is handled. Best suited for someone who wants clear ownership of an internal system, exercises real discretion, and takes pride in the evidence being right the first time.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

3+ years administering an employee monitoring / time-tracking platform — Teramind, ActivTrak, Veriato, Hubstaff, Time Doctor, or InterGuard
Direct ownership of productivity, attendance, and utilization reports and dashboards built in intermediate-to-advanced Excel or Google Sheets (pivot tables, lookups, charts)
Working command of workforce metrics: productivity, utilization, adherence, and attendance
A track record of handling sensitive employee data with discretion, and presenting findings to non-technical stakeholders in clear written and verbal English
Ability and willingness to work onsite in Cebu on a fixed Monday–Friday day shift (8:00 AM–5:00 PM PHT)

STRONG SIGNALS

Exposure to SQL or a BI / reporting tool (Power BI, Looker Studio)
Background in BPO, shared services, or a remote-workforce environment
Familiarity with endpoint management concepts (agent deployment, device inventory)

RESPONSIBILITY PILLARS

Platform Administration

You own the health and configuration of the monitoring and time-tracking platforms end to end.

Provision users, groups, and agents across the workforce
Configure policies, rules, and license allocation
Run agent health checks and close endpoint coverage gaps

Monitoring & Investigation

You are the first line of judgment on what the activity data is telling the business.

Review daily activity data and alerts
Investigate anomalies and confirm root cause
Escalate policy violations to the right stakeholders

Reporting & Dashboards

You turn raw monitoring signals into decisions department heads can make.

Build productivity, attendance, and utilization reports for all GoTeam departments
Maintain scheduled daily, weekly, and monthly dashboards
Deliver every reporting cycle on time

Data Reconciliation & Audit

You guarantee the numbers hold up when they're challenged.

Reconcile monitoring and time-tracking data against attendance records
Flag and drive resolution of discrepancies
Document activity evidence for investigations and audit requests

Documentation & Rollout

You keep the system knowable and current as tooling changes.

Maintain monitoring policies, configurations, and SOPs
Coordinate with IT on agent installation and user onboarding/offboarding
Lead testing, validation, and rollout as tools are updated or replaced

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits: Industry-leading HMO with dependent coverage, ₱1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.

Giving back: Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

Educating 100,000 Filipinos on AI
The GoTeam Founder, Matt Kesby’s book Untangling AI and two associated businesses: Multiplai.tech and aicoaches.com
Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward—everyone will be EXPECTED to implement AI. You will have unlimited support to drive AI implementations inside the business.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

Company-provided laptop + second monitor
Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds and vision reimbursement)
Option to enroll up to 4 additional dependents via salary deduction
₱1M life insurance coverage
Membership in GoTeam Sports Club, Yoga, and Wellness Programs

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