Workforce Systems Analyst – Employee Monitoring & Time-Tracking

GoTeam

Manila

On-site

PHP 402,000 - 670,000

Full time

4 days ago

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Benefits offered by this job

HMO

Life insurance ₱1M

Paid time-off credits

Equipment provided

LinkedIn Learning access

Wellness programs

Family support services

Job summary

GoTeam is seeking a Workforce Systems Analyst to own the monitoring and time-tracking platforms used across the organization. You will provision users, monitor activity, and maintain data health to drive trusted workforce metrics for leadership.

You will collaborate with IT, Operations, HR, and Finance to reconcile data, handle sensitive information with discretion, and deliver timely reports and dashboards. This role requires onsite work in Cebu from Monday to Friday, 8:00 AM to 5:00 PM.

Qualifications

3+ years administering an employee monitoring/time-tracking platform (Teramind, ActivTrak, Veriato, Hubstaff, Time Doctor, InterGuard).
Ownership of productivity, attendance, and utilization reports and dashboards in Excel or Google Sheets (pivot tables, lookups, charts).
Working command of workforce metrics: productivity, utilization, adherence, and attendance.
Experience handling sensitive employee data with discretion and presenting findings to non-technical stakeholders in written and verbal English.
Ability and willingness to work onsite in Cebu on a fixed Monday–Friday day shift (8:00 AM–5:00 PM PHT).
Exposure to SQL or a BI/reporting tool (Power BI, Looker Studio).

Responsibilities

Platform Administration: Health and configuration of monitoring/time-tracking platforms end to end.
Provision users, groups, and agents across the workforce.
Configure policies, rules, and license allocation.
Run agent health checks and close endpoint coverage gaps.

Skills

Employee monitoring/time-tracking

Excel/Sheets dashboards

Workforce metrics

Data privacy & discretion

Onsite Cebu work

SQL/BI tools exposure

Tools

Power BI

Looker Studio

SQL

Job description

ROLE SNAPSHOT

You own how GoTeam sees its own workforce. Every productivity, attendance, and utilization number that leadership and department heads rely on runs through the monitoring and time-tracking platforms you administer — and it's your job to keep that data accurate, healthy, and trustworthy as the business scales. Your day moves between provisioning users and agents, watching activity data and alerts, investigating anomalies, and turning raw signals into reports people across the organization actually act on.

This is not a passive reporting role. You work across IT, Operations, HR, and Finance to close coverage gaps, reconcile discrepancies, and hold the standard for how sensitive employee data is handled. Best suited for someone who wants clear ownership of an internal system, exercises real discretion, and takes pride in the evidence being right the first time.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

3+ years administering an employee monitoring / time-tracking platform — Teramind, ActivTrak, Veriato, Hubstaff, Time Doctor, or InterGuard
Direct ownership of productivity, attendance, and utilization reports and dashboards built in intermediate-to-advanced Excel or Google Sheets (pivot tables, lookups, charts)
Working command of workforce metrics: productivity, utilization, adherence, and attendance
A track record of handling sensitive employee data with discretion, and presenting findings to non-technical stakeholders in clear written and verbal English
Ability and willingness to work onsite in Cebu on a fixed Monday–Friday day shift (8:00 AM–5:00 PM PHT)

STRONG SIGNALS

Exposure to SQL or a BI / reporting tool (Power BI, Looker Studio)
Background in BPO, shared services, or a remote-workforce environment
Familiarity with endpoint management concepts (agent deployment, device inventory)

RESPONSIBILITY PILLARS

Platform AdministrationYou own the health and configuration of the monitoring and time-tracking platforms end to end.

Provision users, groups, and agents across the workforce
Configure policies, rules, and license allocation
Run agent health checks and close endpoint coverage gaps

Monitoring & InvestigationYou are the first line of judgment on what the activity data is telling the business.

Review daily activity data and alerts
Investigate anomalies and confirm root cause
Escalate policy violations to the right stakeholders

Reporting & DashboardsYou turn raw monitoring signals into decisions department heads can make.

Build productivity, attendance, and utilization reports for all GoTeam departments
Maintain scheduled daily, weekly, and monthly dashboards
Deliver every reporting cycle on time

Data Reconciliation & AuditYou guarantee the numbers hold up when they're challenged.

Reconcile monitoring and time-tracking data against attendance records
Flag and drive resolution of discrepancies
Document activity evidence for investigations and audit requests

Documentation & RolloutYou keep the system knowable and current as tooling changes.

Maintain monitoring policies, configurations, and SOPs
Coordinate with IT on agent installation and user onboarding/offboarding
Lead testing, validation, and rollout as tools are updated or replaced

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits:

Industry-leading HMO with dependent coverage
₱1M life insurance
25 paid time-off credits
company-provided equipment
Masterclass and LinkedIn Learning access
wellness programs
family support services

Giving back: Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

Educating 100,000 Filipinos on AI

Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward—everyone will be EXPECTED to implement AI. You will have unlimited support to drive AI implementations inside the business.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

Company-provided laptop + second monitor
Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds and vision reimbursement)
Option to enroll up to 4 additional dependents via salary deduction
₱1M life insurance coverage
Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility