Director Of Information Technology
GoTeam
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Benefits offered by this job
Job summary
GoTeam Cebu City, Philippines, is seeking a Director of Information Technology to lead security, services, devices, infrastructure and IT spend across 1,000+ endpoints for US and Australian clients. The role starts on-site for six months and moves to a hybrid arrangement.
You will own ISMS, drive SOC 2 Type I readiness, and serve as product owner for AI-driven IT automation with the Product & Development team. You will report to the President.
Qualifications
- 10+ years in IT, including 5+ years leading an IT function for a multi-site organization with 1,000+ endpoints
- Hands-on experience implementing an ISMS and taking an organization through a SOC 2 or ISO 27001 audit, not only maintaining one
- Deep Microsoft 365, Entra ID, Intune and Autopilot experience, including device compliance and conditional access at fleet scale
- A track record running an ITIL-style service desk with SLAs, closure rules and problem management
- Ownership of IT vendors, contracts and budgets, including renewal negotiation and total-cost reviews
- Working knowledge of the Philippine Data Privacy Act of 2012 and NPC breach-notification rules
- A bachelor's degree in Computer Science, IT, Engineering or a related field
- Willingness to undergo an enhanced background check (NBI clearance and references), since the role carries privileged access
Responsibilities
- Build and run the ISMS: scope, information security policy, topic policies, risk register, Statement of Applicability and evidence library
- Lead SOC 2 Type I readiness, including the readiness assessment, penetration test, internal audit and management review
- Own the incident response plan, credential vault and break-glass account controls, and support the DPO on breach-notification decisions
- Answer client and insurer security questionnaires from evidence, and sign them
- Set the service desk's SLAs, routing, closure rules and problem management, and publish the core SOPs and runbooks for client-managed environments
- Own the laptop replacement policy, the single asset register, and full device control through Intune, Autopilot and Absolute, including country lock and travel policy
- Own joiner–mover–leaver access with People & Culture, with leaver access removed within 24 hours and quarterly access reviews
- Approve infrastructure changes, keep backups tested, and own office failover and the work-from-home continuity standard
- Own the IT contract register and renewal briefs, and build and manage the annual IT budget against actuals
- Act as product owner for AI-driven IT automation projects built with our Product & Development team: backlog, rules, accuracy gates and adoption
- Present a weekly IT exception report to leadership, plus monthly scorecards and quarterly assurance reviews
- Lead and coach the IT leads, shape the team structure, and plan day, night and US-hours on-call coverage
Skills
Education
Tools
Job description
Cebu City, Philippines | 7:00 AM – 4:00 PM PHT | Monday to Friday
GoTeam is growing fast, and we need an IT leader to build the system behind it. We want a Director who makes sure every system has an owner, every contract has a renewal date, every request is closed with the user's confirmation, and every device and access right is controlled from a person's first day to their last. You'll lead security, service, devices, infrastructure and IT spend across a 1,000+ endpoint, multi-site operation that supports US and Australian clients.
This is a build role, not a maintain role. You'll own our information security management system (ISMS) and lead the company to SOC 2 Type I. You'll also be product owner for a set of AI-driven IT automation projects, where AI does the watching and people do the deciding. You'll report directly to the President, work on-site at our Cebu office for the first six months, and then move to a hybrid arrangement under our director-level work protocol.
- 10+ years in IT, including 5+ years leading an IT function for a multi-site organization with 1,000+ endpoints
- Hands-on experience implementing an ISMS and taking an organization through a SOC 2 or ISO 27001 audit, not only maintaining one
- Deep Microsoft 365, Entra ID, Intune and Autopilot experience, including device compliance and conditional access at fleet scale
- A track record running an ITIL-style service desk with SLAs, closure rules and problem management
- Ownership of IT vendors, contracts and budgets, including renewal negotiation and total-cost reviews
- Working knowledge of the Philippine Data Privacy Act of 2012 and NPC breach-notification rules
- A bachelor's degree in Computer Science, IT, Engineering or a related field
- Willingness to undergo an enhanced background check (NBI clearance and references), since the role carries privileged access
- BPO, shared services or outsourcing industry background
- CISSP, CISM, ISO 27001 Lead Implementer or Lead Auditor, ITIL 4, or Microsoft security certifications
- Product owner experience for internal automation or AI tooling, and practical fluency with LLM-based agents
- Experience with Absolute (or similar endpoint persistence tools), NinjaOne (or a similar RMM), and Vanta, Drata or similar compliance platforms
- Experience supporting US and Australian client security reviews
You own the company's security posture and its path to certification.
- Build and run the ISMS: scope, information security policy, topic policies, risk register, Statement of Applicability and evidence library
- Lead SOC 2 Type I readiness, including the readiness assessment, penetration test, internal audit and management review
- Own the incident response plan, credential vault and break-glass account controls, and support the DPO on breach-notification decisions
- Answer client and insurer security questionnaires from evidence, and sign them
You make sure every request gets closed and every device is accounted for.
- Set the service desk's SLAs, routing, closure rules and problem management, and publish the core SOPs and runbooks for client-managed environments
- Own the laptop replacement policy, the single asset register, and full device control through Intune, Autopilot and Absolute, including country lock and travel policy
- Own joiner–mover–leaver access with People & Culture, with leaver access removed within 24 hours and quarterly access reviews
- Approve infrastructure changes, keep backups tested, and own office failover and the work-from-home continuity standard
You make sure there are no surprises, no lapses and no waste, and you use AI to find problems early.
- Own the IT contract register and renewal briefs, and build and manage the annual IT budget against actuals
- Act as product owner for AI-driven IT automation projects built with our Product & Development team: backlog, rules, accuracy gates and adoption
- Present a weekly IT exception report to leadership, plus monthly scorecards and quarterly assurance reviews
- Lead and coach the IT leads, shape the team structure, and plan day, night and US-hours on-call coverage
GoTeam is a people-first outsourcing company that connects Filipino professionals with global career opportunities. We provide long-term roles, competitive benefits, career development support, and access to AI upskilling through Project 100K – AI Certification for the Philippines.
At GoTeam, you are not just applying for a job. You are joining a community built around growth, purpose, wellness, and future-ready work.
- Company-provided laptop + second monitor
- Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
- Option to enroll up to 4 additional dependents via salary deduction
- ₱1M life insurance coverage
- Membership in GoTeam Sports Club, Yoga, and Wellness Programs
- Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
- 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
- Salary loan access (post-regularization)
- Employee discounts, raffles, and Day-1 welcome gift
- Opportunity to win a trip to Bali through company programs
- Join GoTeam Cares volunteer programs
- ₱10,000 referral bonus + opportunity to win a trip to Bali
- Monthly gratitude events, team dinners, and leadership talks
- 24/7 financial, legal, and counseling support (up to 4 family members)
- Free telemedicine consultations
- Virtual family events and prize opportunities
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