Human Resources Business Partner

GoTeam

Cebu City

On-site

PHP 1,200,000 - 1,800,000

Full time

2 days ago

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Benefits offered by this job

HMO with dependent coverage

Life insurance

Wellness programs

Equipment provided

Learning access

Job summary

GoTeam in Cebu City is seeking an HR Business Partner to own the end-to-end performance lifecycle for a portfolio of 60–80 team members. You will drive OKRs, KPIs, and PIPs, coaching leaders with empathy while protecting internal standards.

You will lead employee relations, ensure Philippine labor law compliance, and manage misconduct cases and hearings as part of the role. Night shifts onsite with hybrid later.

Qualifications

Minimum 4 years in HRBP/HR Generalist roles, 7–12+ years preferred in large orgs or global BPOs.
Owns end-to-end performance lifecycle (OKRs, KPIs, PIPs) with strong ER experience.
Deep knowledge of Philippine Labor Laws and experience building HR processes from scratch.

Responsibilities

Own performance lifecycle for 60–80 team members and ensure global standards.
Design and track OKRs/KPIs; mentor leaders with high-empathy coaching.
Ensure labor compliance and manage misconduct cases and hearings.

Skills

End-to-end performance lifecycle

OKRs & KPIs

Employee relations

Philippine labor law

Night shift

HR operations

Tools

HRIS

Job description

Cebu City - IT Park | Onsite (First 6 months), then Hybrid (3x Onsite and 2x WFH), Night Shift (10 PM - 7 AM PH Time)

You set the operational pace for how GoTeam’s internal talent remains aligned, accountable, and high-performing as the organization scales. This role exists to own the end-to-end performance lifecycle and employee relations—eliminating ambiguity through structured KPIs and ensuring that internal standards are protected through firm, high-empathy accountability.

This role is best suited for professionals who take ownership, demonstrate confident and professional assertiveness, and thrive in environments where performance is measured by outcomes rather than activity.

YOU’RE LIKELY A STRONG FIT IF YOU HAVE

Minimum of 4 years’ experience required; ideal candidates have 7–12+ years as an HR Business Partner or HR Generalist, with experience in structured environments such as Big Four firms, Fortune 500 companies, or global BPOs.

Direct ownership of the end-to-end performance lifecycle, including OKRs, KPIs, and Performance Improvement Plans (PIPs)

Proven experience in Employee Relations (ER), including independently issuing NTEs and facilitating administrative hearings

Deep practical knowledge of Philippine Labor Laws and experience building HR processes from the ground up

Ability and willingness to work the Night Shift onsite in Cebu IT Park (with hybrid eligibility after 6 months)

STRONG SIGNALS

Experience transitioning from large corporate structures to fast-growing, agile companies

Tech-forward mindset with a natural drive to research and implement emerging AI tools

History of professional stability (minimum 2–3 years in previous major roles)

RESPONSIBILITY PILLARS

Performance Management & Standardization

You own the signal of success for a portfolio of 60–80 team members, ensuring every individual understands their impact and meets global standards.

Execute the end-to-end performance lifecycle (Regularization, Mid-year, and APR)

Design and track role-specific OKRs and KPIs to remove operational "noise"\

Facilitate high-empathy coaching and 1:1s with leaders to align with strategic vision

Operational Discipline & Process Architecture

You transform "messy" or undocumented workflows into structured, scalable systems that ensure internal reliability.

Convert undocumented processes into visual SOPs and gap analyses

Monitor and manage operational discipline, including attendance and time-tracking accuracy

Enforce "clean floor" security policies and site-specific operational standards

Employee Relations & Labor Compliance

You act as the guardian of company standards, balancing legal rigor to maintain a fair workplace.

Independently manage misconduct cases, NTE issuances, and administrative hearings

Design and drive PIPs for underperforming staff with professional assertiveness

Conduct regular "health checks" and sentiment analysis to mitigate internal risks

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values:

We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits:

Industry-leading HMO with dependent coverage, ₱1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.

Giving back:

Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

Educating 100,000 Filipinos on AI

The GoTeam Founder, Matt Kesby’s book “Untangling AI” and two associated businesses: Multiplai.tech and aicoaches.com

Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward—everyone will be expected to implement AI. You will have unlimited support to drive AI implementations inside the business.

Benefits of GOTEAM

Accelerate Your Personal Growth