Workforce Management (WFM) Analyst / Scheduler

Nezda Technologies, Inc.; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Nezda Technologies, Inc. seeks a Scheduling Specialist to serve as subject matter expert for scheduler timekeeper coordinators, offering onboarding, development and coaching support.

You will collaborate with department managers to prepare accurate daily/weekly schedules, review timecards, approve or deny requests, and publish coverage while maintaining staffing reports and adherence to policy.

Requires a Bachelor's Degree and 3 years in staffing software.

Qualifications

• Bachelor's degree in Business, Data Management or related field
• 3 years of experience with staffing, workforce & scheduling software

Responsibilities

• Serve as subject matter expert for scheduler timekeeper coordinators, offering onboarding, development and coaching/mentoring support
• Act as escalation point for complex questions and issues, collaborate with team and leadership
• Develop training and onboarding materials and internal SOPs/workflows
• Create and edit schedules for ROC-supported departments in the electronic scheduling system
• Collaborate with department managers to prepare accurate daily/weekly schedules reflecting forecasted staffing needs
• Review and approve/deny schedule requests (PTO, changes) based on guidelines
• Balance and publish schedules after self-scheduling periods for coverage and efficiency
• Assign specialty roles based on unit requirements and skill-mix standards
• Determine vacancy rates and post incentive shifts per policy
• Maintain schedules in the scheduling system and recruit based on census/acuity/budget
• Prepare staffing and scheduling reports for leaders
• Review timecards for accuracy and prepare for manager review
• Attend staffing meetings/trainings and participate in improvements
• Assist with orientation or training on scheduling systems

Skills

Staffing software

Scheduling software

Workforce management

Coaching & mentoring

Stakeholder engagement

Education

Bachelor's degree in Business, Data Management or related field

Job description

Key Responsibilities

• Serves as a subject matter expert for scheduler timekeeper coordinators offering onboarding, development and coaching/mentoring support

• Acts as an escalation point for complex questions and issues, works with the team, centralized scheduling leadership as well as department leadership.

• Develops training and onboarding materials as well as internal documentation for SOPs and workflows

• Creates and edits schedules for ROC supported departments in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines.

• Collaborate with department managers to prepare accurate daily, weekly, and shift schedules that reflect forecasted staffing needs.

• Reviews, approves, or denies schedule requests (PTO, changes, preferences) based on departmental needs and established guidelines, communicating outcomes to leaders as appropriate.

• Balances and publishes schedules at the conclusion of self-scheduling periods to ensure appropriate coverage and efficiency.

• Assigns specialty roles based on unit-specific operational requirements and skill-mix standards.

• Determines vacancy rates by role and department; posts incentive shifts in accordance with ministry policy to proactively address anticipated gaps.

• Maintain department schedules within the electronic staffing system, ensuring accurate daily coverage and open shift needs to recruit additional personnel based on projected census, acuity, and budget considerations.

• Prepare staffing and scheduling reports and distribute them to appropriate leaders as directed.

• Reviews and maintains timecards for accuracy per policy, accounting for required hours per employment status, resolves discrepancies, approves or denies requests, and prepares timecards for manager review prior to pay period close.

• Attend staffing meetings/trainings and participate in continuous improvement efforts.

• Assist with orientation or training on scheduling systems technology when needed.

Must Haves

• Bachelor's Degree in Business, Data Management, or Related Field

• 3 years experience with staffing, workforce & scheduling software

Preferred

• UKG certification preferred upon hire, required within 12 months of hire

• Previous experience in a healthcare setting

• Computer skills to include Microsoft Office Excellent written and verbal communication skills

• Scheduling Software

• Organization

• Stakeholder Engagement

• Problem Solving

• Teamwork

• Project Management