Centralized Scheduling Expert, Nursing Workforce (US)

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Hybrid work setup

Work-from-home allowance

First 3 months training support

Job summary

Hammerjack Pty Ltd is seeking a Centralized Scheduling Expert in the Philippines to join a global healthcare team. You will become the go-to SME for complex workforce scheduling, timekeeping, and coverage planning across facilities, ensuring optimal staffing and policy compliance.

Key duties include building schedules in WFM systems, collaborating with leaders, reviewing timekeeping, and guiding coordinators.

Qualifications

• Bachelor's degree in Business, Data Management, or related field.
• Minimum 3 years of experience in staffing, workforce management, scheduling, or timekeeping.
• Hands-on experience using workforce management platforms such as UKG or similar scheduling systems.
• Experience in healthcare staffing environments is advantageous; UKG certification preferred or willing to obtain after hire.

Responsibilities

• Create, maintain, and optimise staff schedules within workforce management systems.
• Partner with operational leaders to ensure appropriate staffing coverage based on projected needs.
• Review and maintain employee timekeeping records, ensuring compliance with policies and procedures.
• Evaluate and process schedule-related requests, including shift changes, preferences, and leave requests.
• Monitor scheduling gaps and proactively support coverage planning.
• Prepare and distribute staffing, scheduling, and workforce reports.
• Support onboarding, training, and mentoring of scheduling coordinators.
• Develop and maintain scheduling documentation, workflows, and standard operating procedures.
• Serve as an escalation point for complex scheduling and workforce management concerns.
• Collaborate with stakeholders across departments to improve scheduling efficiency and workforce outcomes.
• Participate in continuous improvement initiatives related to scheduling operations and workforce planning

Skills

Stakeholder mgmt

Timekeeping

Scheduling systems

Analytical skills

Communication

Education

Bachelor's degree in Business, Data Management, or related field

Tools

UKG Kronos

Job description

• This role offers growth as a scheduling expert working with global teams.
• This role supports healthcare staffing through scheduling and coverage planning.

About Our Client

Our client is a well-established global healthcare organisation delivering essential patient care services across multiple facilities. Through its shared services operations in the Philippines, the organisation supports critical workforce scheduling and staffing functions that help ensure healthcare teams are properly resourced to provide quality care.

Job Description

As a Centralized Scheduling Expert, you will serve as a subject matter expert within the scheduling function and act as a key escalation point for complex workforce scheduling and timekeeping matters. Key responsibilities include:

• Create, maintain, and optimise staff schedules within workforce management systems
• Partner with operational leaders to ensure appropriate staffing coverage based on projected needs
• Review and maintain employee timekeeping records, ensuring compliance with policies and procedures
• Evaluate and process schedule-related requests, including shift changes, preferences, and leave requests
• Monitor scheduling gaps and proactively support coverage planning
• Prepare and distribute staffing, scheduling, and workforce reports
• Support onboarding, training, and mentoring of scheduling coordinators
• Develop and maintain scheduling documentation, workflows, and standard operating procedures
• Serve as an escalation point for complex scheduling and workforce management concerns
• Collaborate with stakeholders across departments to improve scheduling efficiency and workforce outcomes
• Participate in continuous improvement initiatives related to scheduling operations and workforce planning

The Successful Applicant

• Bachelor's degree in Business, Data Management, or a related field (non-negotiable)
• Minimum 3 years of experience in staffing, workforce management, scheduling, or timekeeping
• Hands-on experience using workforce management platforms such as UKG or similar scheduling systems
• Strong understanding of timekeeping processes and schedule administration
• Experience managing complex scheduling requirements across large workforces
• Excellent stakeholder management and communication skills
• Strong analytical, reporting, and problem-solving capabilities
• Advanced organisational skills with high attention to detail
• Experience within a healthcare environment is advantageous
• UKG certification is preferred or willingness to obtain certification after hire

What's on Offer

• Be part of a collaborative team based in the heart of BGC
• Receive hands-on training and support during your first three months
• Transition to a hybrid work setup after training, offering the best of both office collaboration and remote flexibility
• Work closely with local and international stakeholders in a 24/7 healthcare environment
• Benefit from a work-from-home allowance to help build an efficient and productive home workstation
• Enjoy a predictable hybrid arrangement with around 10 office days per month

Quote job ref: JN-092026-7097551