Workforce RTA - Alabang (Onsite)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company in Muntinlupa is looking for a Workforce RTA to perform volume and performance analysis, support management with reports, and manage staff schedules. The ideal candidate has a bachelor's degree, 1+ year experience in Workforce Management, and excellent organizational skills. Flexibility for shift work is required.

Qualifications

• Candidate must possess at least a bachelor's/college degree.
• 1 year minimum experience in Workforce Management.
• Excellent skills in scheduling and real-time time management a must.
• Strong organizational skills to ensure critical timelines are met.
• Ability to effectively prioritize workload in a fast-paced environment.
• Flexible and willing to work in shift schedules.

Responsibilities

• Regularly performs volume and performance analysis.
• Supports management with reports and planning models.
• Monitors actual activities and compares them to the plan.
• Staff the appropriate number of agents based on capacity drivers.
• Ensures pre-planned activities are scheduled in advance.
• Adjusts schedules based on actual scenarios and provides overtime requirements.

Skills

Scheduling

Real-time time management

Organizational skills

Prioritization

Education

Bachelor's degree

Job description

About the job Workforce RTA - Alabang (Onsite)

About the job: WFM RTA (Alabang) | Onsite

Responsibilities:

• Regularly performs volume and performance analysis and proactively communicate possible impacts to business
• Supports management with all necessary reports and planning models to facilitate the process of decision-making.
• Monitors actual activities and compares them to plan and make recommendations for immediate changes
• Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
• Ensures that pre-planned activities are being scheduled in advance and communicated effectively
• Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing

Requirements:

• Candidate must possess at least a bachelor's/college degree.
• 1 year minimum experience in Workforce Management
• Excellent skills in scheduling and real-time time management a must
• Strong organizational skills to ensure critical timelines are met
• Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
• Flexible and willing to work in shift schedules