Workforce Real Time Analyst (Alabang)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 1,476,668 - 2,067,336; Full time

Job summary

A staffing solutions company is looking for a Workforce Real Time Analyst in Muntinlupa, Philippines. The ideal candidate should have at least 1 year of experience in Workforce Management and a bachelor's degree. Responsibilities include performance analysis, staffing recommendations, and schedule adjustments to optimize efficiency. The role requires excellent scheduling and time management skills, along with the ability to work flexible shifts on-site.

Qualifications

• 1 year minimum experience in Workforce Management.
• Candidate must possess at least a bachelor's/college degree.
• Excellent skills in scheduling and real-time time management a must.

Responsibilities

• Regularly performs volume and performance analysis and proactively communicates possible impacts to business.
• Supports management with all necessary reports and planning models.
• Monitors actual activities and compares them to plan.
• Staff the appropriate number of agents at the proper time.
• Ensures that pre-planned activities are scheduled in advance.
• Adjusts schedules based on actual scenarios.

Skills

Experience in Workforce Management

Scheduling Skills

Real-time Time Management

Strong Organizational Skills

Ability to Prioritize Workload

Education

Bachelor's/College Degree

Job description

About the job Workforce Real Time Analyst (Alabang)

About the job WFM RTA (Alabang) | Onsite

Requirements:

• 1 year minimum experience in Workforce Management
• Candidate must possess at least a bachelor's/college degree.
• Excellent skills in scheduling and real-time time management a must
• Strong organizational skills to ensure critical timelines are met
• Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
• Flexible and willing to work in shift schedules on-site

Responsibilities:

• Regularly performs volume and performance analysis and proactively communicate possible impacts to business
• Supports management with all necessary reports and planning models to facilitate the process of decision-making.
• Monitors actual activities and compares them to plan and make recommendations for immediate changes
• Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
• Ensures that pre-planned activities are being scheduled in advance and communicated effectively
• Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing