Workforce Real Time Associate

Alorica Inc.; Quezon City; Vor Ort; PHP 223.000 - 312.000; Vollzeit

Zusammenfassung

Alorica Inc. in Quezon City is seeking a Brand representative to handle inbound customer calls, provide accurate information, and document interactions in required systems.

You will generate fees where possible, uphold brand standards, and collaborate with team members to resolve questions. The role suits candidates with 1-2 years of customer service experience and strong communication skills.

Qualifikationen

• Inbound and outbound call handling experience preferred.
• Strong communication and listening skills required.
• Familiarity with customer service processes and systems.

Aufgaben

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to inquiries with accurate information.
• Accurately document and update records in required systems.
• Understand programs, systems, and procedures necessary to perform the job.

Kenntnisse

Communication

Active listening

Problem solving

Interpersonal skills

Multitasking

Written communication

PC proficiency

Ausbildung

High School Diploma

Jobbeschreibung

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.