Workforce Analyst

Alorica Inc.; Quezon City; Vor Ort; PHP 180.000 - 240.000; Vollzeit

Zusammenfassung

Alorica Inc. in the Philippines is seeking a customer service representative to support programs, learn systems, and uphold brand standards. The role focuses on attentive service, upselling where possible, and accurate communication with clients.

Ideal candidates have 1–2 years in customer service, strong listening skills, and the energy to work in a fast-paced team. The position offers growth opportunities in a diverse, inclusive environment.

Qualifikationen

• 1-2 years customer service experience – telephone experience.
• Ability to remain highly motivated in a service environment.
• Analytical thinker and problem solver.
• PC proficiency.
• Attention to detail and quality-oriented.
• Excellent listening and interpersonal skills.

Aufgaben

• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Kenntnisse

Customer service

Motivation

Analytical thinking

PC proficiency

Attention to detail

High energy

Active listening

Multitasking

Interpersonal skills

Positive attitude

Adaptability

Communication skills

Ausbildung

High School Diploma

Jobbeschreibung

MAIN RESPONSIBILITIES:

• Understand all programs, systems, and procedures necessary to perform the job effectively

• Generate fees and up-sell wherever possible

• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience

• Ability to remain highly motivated in a service environment

• Analytical thinker and problem solver

• PC proficiency

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist Customers and other team members

• Active listening skills

• Multi-task oriented

• Excellent listening and interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.