Workforce Management Specialist

Hammerjack Pty Ltd; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Scheduling Specialist to create and manage ROC department schedules using the hospital's electronic system, aligning with policies and forecasted staffing needs.

The role collaborates with department managers, reviews requests, maintains timecards, and prepares reporting. UKG certification and healthcare experience are required, with focus on accuracy and efficient coverage.

Qualifications

• Bachelor's degree in business, data management, or related field.
• At least 1 year of experience with staffing and scheduling software.
• UKG certification is required.
• Experience in healthcare settings is preferred.

Responsibilities

• Creates and edits schedules for ROC departments in the electronic system per hospital policies.
• Collaborate with department managers to prepare daily, weekly, and shift schedules reflecting staffing needs.
• Reviews, approves, or denies schedule requests (PTO, changes) per guidelines and communicates outcomes to leaders.
• Balances and publishes schedules after self-scheduling periods to ensure coverage and efficiency.
• Assigns specialty roles based on unit requirements and skill-mix standards.
• Determines vacancy rates by role and department; posts incentive shifts per policy to address gaps.
• Maintains department schedules in the staffing system to ensure daily coverage and recruit for open shifts based on census & budget.
• Prepares staffing and scheduling reports and distributes them to leaders.
• Reviews timecards for accuracy, resolves discrepancies, and prepares them for manager review before pay period close.
• Attends staffing meetings and trainings; participates in continuous improvement.
• Assists with orientation or training on scheduling systems as needed.

Skills

Staffing software

Healthcare scheduling

Time management

Communication

Education

Bachelor's degree in business, Data Management, or Related Field

Tools

UKG Scheduling

Job description

Job Descriptions:

Responsibility:

• Creates and edits schedules for ROC supported departments in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines.
• Collaborate with department managers to prepare accurate daily, weekly, and shift schedules that reflect forecasted staffing needs.
• Reviews, approves, or denies schedule requests (PTO, changes, preferences) based on departmental needs and established guidelines, communicating outcomes to leaders as appropriate.
• Balances and publishes schedules at the conclusion of self-scheduling periods to ensure appropriate coverage and efficiency.
• Assigns specialty roles based on unit-specific operational requirements and skill-mix standards.
• Determines vacancy rates by role and department; posts incentive shifts in accordance with ministry policy to proactively address anticipated gaps.
• Maintain department schedules within the electronic staffing system, ensuring accurate daily coverage and open shift needs to recruit additional personnel based on projected census, acuity, and budget considerations.
• Prepare staffing and scheduling reports and distribute them to appropriate leaders as directed.
• Reviews and maintains timecards for accuracy per policy, accounting for required hours per employment status, resolves discrepancies, approves or denies requests, and prepares timecards for manager review prior to pay period close.
• Attend staffing meetings/trainings and participate in continuous improvement efforts.
• Assist with orientation or training on scheduling systems technology when needed.

Qualifications:

• Bachelor's degree in business, Data Management, or Related Field
• 1+ years experience with staffing, workforce & scheduling software
• UKG certification
• Previous experience in a healthcare setting