Workforce Management Scheduler

Gratitude Philippines; Davao City; On-site; PHP 274,000 - 328,000; Full time

Job summary

Gratitude Philippines is seeking a Workforce Management Scheduler to build and maintain shift schedules that match forecasted demand. You will handle shift bids and schedule changes to ensure reliable coverage and cost efficiency.

This onsite role collaborates closely with operations teams to keep staffing aligned. The ideal candidate has at least 1 year of WFM scheduling experience, strong Excel skills, and knowledge of forecasting and capacity planning.

Qualifications

• 1+ year of experience in WFM scheduling.
• Intermediate to advanced Excel skills.
• Knowledge of forecasting and capacity planning concepts.
• Strong attention to detail and organizational skills.
• Willing to work onsite on a shifting schedule.

Responsibilities

• Develop and maintain employee schedules based on forecasted demand.
• Manage shift bids, schedule adjustments, and updates.
• Ensure optimal staffing coverage while minimizing costs.
• Coordinate closely with operations teams.

Skills

Excel Skills

Forecasting

Capacity planning

Attention to detail

Organizational skills

WFM scheduling

Job description

JOB TITLE: Workforce Management Scheduler

WORK SETUP: Onsite

WORK SHIFT: Shifting Schedule

SALARY: PHP 27,000 Monthly

Role Overview

We are hiring Workforce Management Schedulers to create and maintain effective employee schedules that align staffing requirements with forecasted demand. The successful candidates will manage shift bids, schedule adjustments, and workforce updates while ensuring adequate staffing coverage and efficient resource allocation.

Key Responsibilities

• Develop and maintain employee schedules based on forecasted demand
• Manage shift bids, schedule adjustments, and updates
• Ensure optimal staffing coverage while minimizing costs
• Coordinate closely with operations teams

Qualifications

• At least 1 year of experience in WFM scheduling
• Intermediate to advanced Excel skills
• Knowledge of forecasting and capacity planning concepts
• Strong attention to detail and organizational skills
• Willing to work onsite on a shifting schedule

Pre-Screening Questions

1. What is your highest educational attainment?
2. How many years of experience do you have in WFM scheduling in a BPO setting?
3. Which WFM tools have you used?
4. What is your last drawn salary?
5. What is your expected salary?