Workforce Analyst (Scheduler)

ALORICA TELESERVICES, INC.; Pasay; On-site; PHP 335,000 - 614,000; Full time

Job summary

ALORICA TELESERVICES, INC. in Metro Manila is seeking a Scheduling Specialist to create and maintain employee schedules, ensuring proper staffing, coverage, and operational efficiency.

You will monitor staffing levels, handle shift changes and time-off requests, and analyze data to support workforce planning. Collaboration with Operations and WFM teams is essential to meet business requirements and service levels.

Qualifications

• Bachelor's degree in any related field is required.
• 1–2 years of WFM or scheduling experience (preferably in BPO).
• Knowledge of workforce management and scheduling tools.
• Strong analytical and organizational skills.
• Proficient in Microsoft Excel.

Responsibilities

• Create and maintain daily/weekly employee schedules.
• Monitor staffing levels and identify scheduling gaps.
• Manage shift changes, time-off requests, and schedule adjustments.
• Analyze staffing data to support workforce planning.
• Coordinate with Operations and WFM teams.
• Ensure schedules meet business requirements and service levels.

Education

Bachelor's degree in any related field

Tools

Workforce management software

Job description

About the role

Responsible for creating and maintaining employee schedules to ensure proper staffing, coverage, and operational efficiency.

Key responsibilities

• Create and maintain daily/weekly employee schedules

• Monitor staffing levels and identify scheduling gaps

• Manage shift changes, time-off requests, and schedule adjustments

• Analyze staffing data to support workforce planning

• Coordinate with Operations and WFM teams

• Ensure schedules meet business requirements and service levels

About you

• Bachelor's degree in any related field

• 1–2 years of WFM or scheduling experience, preferably in BPO

• Knowledge of workforce management and scheduling tools

• Strong analytical and organizational skills

• Proficient in Microsoft Excel