Scheduler

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 334,800 - 558,000; Full time

Job summary

A staffing consultancy is looking for a Workforce Management (WFM) Scheduler in Pasay, Philippines. This role is vital for creating and optimizing workforce schedules, ensuring operational efficiency while meeting service level agreements (SLAs). The ideal candidate will have at least 2 years of experience in workforce management or scheduling, along with strong analytical skills and proficiency in MS Excel. Familiarity with WFM tools is also essential for successfully supporting staffing needs and planning operations.

Qualifications

• At least 2 years of experience in Workforce Management, scheduling, or operations planning.
• Experience in a contact center/BPO environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop and maintain accurate weekly/monthly staff schedules based on forecasted demand.
• Ensure staffing aligns with service level targets, occupancy, and productivity goals.
• Collaborate with WFM Analysts and Operations to support workforce planning.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Organizational skills

Communication skills

Education

2 years in college or College graduate

Tools

MS Excel

WFM tools (e.g., Verint, NICE, Genesys, Aspect)

Job description

RSD Human Resource Management Consultancy

On-site - Pasay 1-3 Yrs Exp Diploma Full-time

Job Title: Workforce Management (WFM) Scheduler

Job Summary

The WFM Scheduler is responsible for creating, maintaining, and optimizing workforce schedules to ensure operational efficiency while meeting service level agreements (SLAs). This role works closely with operations, forecasting, and real-time teams to ensure adequate staffing coverage and effective resource utilization.

Key Responsibilities

• Develop and maintain accurate weekly/monthly staff schedules based on forecasted demand
• Ensure staffing aligns with service level targets, occupancy, and productivity goals
• Manage shift bids, time‑off requests, and schedule adjustments
• Monitor shrinkage (planned and unplanned) and adjust schedules accordingly
• Collaborate with WFM Analysts and Operations to support workforce planning
• Publish schedules within defined timelines
• Track adherence to schedules and coordinate with the Real‑Time team for adjustments
• Generate and analyze scheduling reports to identify trends and improvement areas
• Maintain compliance with labor laws and company policies

Required Qualifications

• Finished at least 2 years in college with no back subjects or College graduate
• At least 2 years of experience in Workforce Management, scheduling, or operations planning
• Experience in contact center/ BPO environment
• Strong analytical and problem‑solving skills
• Advanced proficiency in MS Excel
• Experience with WFM tools (e.g., Verint, NICE, Genesys, Aspect, etc.)
• Strong attention to detail and organizational skills
• Good communication and stakeholder management skills