Workforce Scheduler

V-Call Center Link Inc.; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

A call center service provider in Manila is looking for a Workforce Management Scheduler. The role involves developing and monitoring schedules, coordinating staffing needs, and analyzing data for optimal service levels. Candidates should have at least 1 year of experience in a BPO/call center environment, be willing to work onsite, and be available to start immediately.

Qualifications

• Minimum of 1 year experience as a Workforce Management (WFM) Scheduler.
• Experience in a BPO/Call Center environment is required.
• Willing to work onsite and available to start immediately.

Responsibilities

• Develop, maintain, and monitor workforce schedules.
• Coordinate with operations and other departments for staffing alignment.
• Analyze real-time data and adjust schedules as needed.

Skills

WFM Scheduler experience (1+ year)

Job description

• Develop, maintain, and monitor workforce schedules to meet operational demands.
• Coordinate with operations and other departments to align staffing with business needs.
• Analyze real-time data and adjust schedules as needed to ensure optimal service levels.

• Minimum of 1 year experience as a Workforce Management (WFM) Scheduler in a BPO/Call Center environment.
• Willing to work onsite
• Must be available to start immediately;