Incentive Process Analyst: Data-Driven Improvements

Optum Philippines; Makati; On-site; PHP 520,000 - 800,000; Full time

Job summary

Optum Philippines is seeking a Business Process Analyst to analyze incentive pay-for-performance outcomes, ensure data-driven insights, and support reliable process execution across a global employee population. You will partner with stakeholders to identify trends, perform root-cause analysis, and drive improvements that enhance accuracy, timelines, and the employee and leader experience.

This role requires attention to detail, translating data into actionable recommendations, and comfort

Qualifications

• Undergraduate degree or equivalent experience
• 1-2 years HR or compensation experience
• Experience analyzing data sets to identify trends and root causes
• Strong critical thinking and problem-solving with data insights
• Ability to manage work independently and track deliverables
• 2+ years of customer-facing written communications with empathy and clarity
• Advanced Microsoft Excel skills for data manipulation and pivot tables
• Experience using Microsoft PowerPoint
• Strong organizational and time management skills
• Ability to understand complex processes and systems

Responsibilities

• Analyze incentive compensation processes to identify inefficiencies and opportunities for standardization
• Perform root cause analysis on data issues and guide implementation of improvements
• Monitor process performance and escalate patterns needing resolution
• Partner with developers and stakeholders to analyze processes and enable scalable solutions
• Validate data monthly/quarterly and deliver insights with clear recommendations
• Contribute to tools, controls, and workflows for high-quality process execution
• Execute core incentive processes with accuracy and timeliness
• Support onboarding, training, and change-related activities
• Assist with audits, compliance, and remediation efforts

Skills

Data analysis

Excel

PowerPoint

Stakeholder communication

Root cause analysis

Education

Undergraduate degree or equivalent experience

Tools

Varicent

Excel

PowerPoint

Job description

Optum Philippines is seeking a Business Process Analyst to analyze incentive pay-for-performance outcomes, ensure data-driven insights, and support reliable process execution across a global employee population. You will partner with stakeholders to identify trends, perform root-cause analysis, and drive improvements that enhance accuracy, timelines, and the employee and leader experience.

This role requires attention to detail, translating data into actionable recommendations, and comfort