Workforce Analyst — Onsite, Shifting Schedule, Excel

weSource Management Consultancy Firm; Pasay; On-site; PHP 345,290 - 413,589; Full time

Job summary

A leading consultancy firm in the Philippines is seeking a Workforce Analyst to handle scheduling and management of workforce operations in Pasay. This onsite role demands at least 1 year of experience in workforce management and expertise in tools like Verint and Microsoft Excel. Responsibilities include generating schedules, monitoring real-time activities, and ensuring efficient staffing. The role offers a competitive salary of up to 34K, following a shifting schedule.

Qualifications

• At least 1 year experience in Workforce Management.
• Excellent skills in scheduling and real-time time management.
• Strong organizational skills for meeting critical timelines.

Responsibilities

• Generate schedules to meet business requirements.
• Adjust schedules based on actual scenarios.
• Monitor real-time queue and track agent activity.

Skills

Scheduling expertise

Analytical skills

Organizational skills

Attention to detail

Excellent communication

Education

Bachelor's degree or equivalent

Tools

Verint

Microsoft Excel

Job description

A leading consultancy firm in the Philippines is seeking a Workforce Analyst to handle scheduling and management of workforce operations in Pasay. This onsite role demands at least 1 year of experience in workforce management and expertise in tools like Verint and Microsoft Excel. Responsibilities include generating schedules, monitoring real-time activities, and ensuring efficient staffing. The role offers a competitive salary of up to 34K, following a shifting schedule.