Workforce Analyst - Pasay - onsite 34k. Shifting schedule

weSource Management Consultancy Firm; Pasay; On-site; PHP 345,290 - 413,589; Full time

Job summary

A leading consultancy firm in the Philippines is seeking a Workforce Analyst to handle scheduling and management of workforce operations in Pasay. This onsite role demands at least 1 year of experience in workforce management and expertise in tools like Verint and Microsoft Excel. Responsibilities include generating schedules, monitoring real-time activities, and ensuring efficient staffing. The role offers a competitive salary of up to 34K, following a shifting schedule.

Qualifications

• At least 1 year experience in Workforce Management.
• Excellent skills in scheduling and real-time time management.
• Strong organizational skills for meeting critical timelines.

Responsibilities

• Generate schedules to meet business requirements.
• Adjust schedules based on actual scenarios.
• Monitor real-time queue and track agent activity.

Skills

Scheduling expertise

Analytical skills

Organizational skills

Attention to detail

Excellent communication

Education

Bachelor's degree or equivalent

Tools

Verint

Microsoft Excel

Job description

About the job Workforce Analyst - Pasay - onsite 34k. Shifting schedule

We are looking for a Workforce Analyst to work for our client in Pasay.

This is an onsite role that follows a Shifting Schedule.

The salary is up to 34K based on experience and interview results.

Minimum Requirement of at least 1 year experience in Workforce Management and has Solid experience with Verint, CMS Avaya Supervisor and Microsoft Excel

Requirements:

• Candidate must possess at least a Bachelors/College Degree
• 1 year minimum experience in Workforce Management
• Excellent skills in scheduling and real-time time management a must
• Strong organizational skills to ensure critical timelines are met
• Accuracy and attention to details a must in this role
• Detail oriented with ability to deliver project deliverables with little supervision
• Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
• Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
• Demonstrate analytical, organizational, problem solving and creative thinking skills
• Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Flexible and willing to work in shift schedules

Must be very good with:

• Verint
• Microsoft Excel

Basic Functions:

• Generates schedules accordingly to meet the business requirements enabling superior customer service
• Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
• Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
• Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data