WFM Scheduler for Staffing Optimization & SLAs

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 334,800 - 558,000; Full time

Job summary

A staffing consultancy is looking for a Workforce Management (WFM) Scheduler in Pasay, Philippines. This role is vital for creating and optimizing workforce schedules, ensuring operational efficiency while meeting service level agreements (SLAs). The ideal candidate will have at least 2 years of experience in workforce management or scheduling, along with strong analytical skills and proficiency in MS Excel. Familiarity with WFM tools is also essential for successfully supporting staffing needs and planning operations.

Qualifications

• At least 2 years of experience in Workforce Management, scheduling, or operations planning.
• Experience in a contact center/BPO environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop and maintain accurate weekly/monthly staff schedules based on forecasted demand.
• Ensure staffing aligns with service level targets, occupancy, and productivity goals.
• Collaborate with WFM Analysts and Operations to support workforce planning.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Organizational skills

Communication skills

Education

2 years in college or College graduate

Tools

MS Excel

WFM tools (e.g., Verint, NICE, Genesys, Aspect)

Job description

A staffing consultancy is looking for a Workforce Management (WFM) Scheduler in Pasay, Philippines. This role is vital for creating and optimizing workforce schedules, ensuring operational efficiency while meeting service level agreements (SLAs). The ideal candidate will have at least 2 years of experience in workforce management or scheduling, along with strong analytical skills and proficiency in MS Excel. Familiarity with WFM tools is also essential for successfully supporting staffing needs and planning operations.