Workflow Administrator

Cushman & Wakefield; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cushman & Wakefield's Manila-based Operations Hub is seeking a Workflow Administrator to deliver client-facing remote operational support and facilities coordination for global client sites.

In this role you will manage service requests, incidents, and work orders through ServiceNow and other ticketing systems, coordinate with vendors and facilities teams, and maintain accurate records to ensure service levels, quality, and attention to detail.

Qualifications

• 1–3 years in a Helpdesk or BPO environment; facilities management experience is a plus.
• Proficient with Microsoft Office applications (Excel, Word, PowerPoint) and digital workplace tools.
• Able to manage, track and resolve service requests and incidents while maintaining SLAs.
• Excellent written and verbal English communication; detail-oriented; able to work across time zones.

Responsibilities

• Manage service requests, incidents, work orders, and purchase orders through ticketing and case management systems, including ServiceNow WSD Workplace Case Management.
• Coordinate with vendors, facilities teams, and stakeholders to resolve workplace and facilities-related requests while ensuring service levels are met.
• Maintain accurate records and content administration, collaborate across teams, and provide high-quality operational support with a strong focus on service excellence and attention to detail.

Skills

Helpdesk experience

English communication

Time management

Remote collaboration

Customer service

Ticketing systems

Tools

ServiceNow

Microsoft Office

Job description

Job Description Summary

This role provides client-facing remote operational support and facilities coordination services through Cushman & Wakefield's Manila-based Operations Hub. The role supports global client sites by delivering virtual site management services that help ensure efficient day-to-day operations and facilities management.

Job Title

Workflow Administrator

Job Description Summary

This role provides client-facing remote operational support and facilities coordination services through Cushman & Wakefield's Manila-based Operations Hub. The role supports global client sites by delivering virtual site management services that help ensure efficient day-to-day operations and facilities management.

Job Description

About the Role:

• Manage service requests, incidents, work orders, and purchase orders through ticketing and case management systems, including ServiceNow WSD Workplace Case Management.
• Coordinate with vendors, facilities teams, and stakeholders to resolve workplace and facilities-related requests while ensuring service levels are met.
• Maintain accurate records and content administration, collaborate across teams, and provide high-quality operational support with a strong focus on service excellence and attention to detail.

About You

• With 1 to 3 years of experience in a Helpdesk or BPO environment; experience in Facilities Management is an advantage.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) with strong technical aptitude and the ability to support remote communications and digital workplace tools.
• Demonstrated ability to manage, track, and resolve service requests and incidents efficiently while maintaining service levels and customer satisfaction.
• Knowledge of workplace services, facilities-related requests, and case lifecycle management, including coordinating and following through on operational support activities.
• Excellent written and verbal English communication skills, strong attention to detail, and willingness to work shifting schedules, weekends, and holidays while collaborating effectively with cross-functional teams.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"