Remote Facilities & Workflow Coordinator

Cushman & Wakefield; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cushman & Wakefield's Manila-based Operations Hub is seeking a Workflow Administrator to deliver client-facing remote operational support and facilities coordination for global client sites.

In this role you will manage service requests, incidents, and work orders through ServiceNow and other ticketing systems, coordinate with vendors and facilities teams, and maintain accurate records to ensure service levels, quality, and attention to detail.

Qualifications

• 1–3 years in a Helpdesk or BPO environment; facilities management experience is a plus.
• Proficient with Microsoft Office applications (Excel, Word, PowerPoint) and digital workplace tools.
• Able to manage, track and resolve service requests and incidents while maintaining SLAs.
• Excellent written and verbal English communication; detail-oriented; able to work across time zones.

Responsibilities

• Manage service requests, incidents, work orders, and purchase orders through ticketing and case management systems, including ServiceNow WSD Workplace Case Management.
• Coordinate with vendors, facilities teams, and stakeholders to resolve workplace and facilities-related requests while ensuring service levels are met.
• Maintain accurate records and content administration, collaborate across teams, and provide high-quality operational support with a strong focus on service excellence and attention to detail.

Skills

Helpdesk experience

English communication

Time management

Remote collaboration

Customer service

Ticketing systems

Tools

ServiceNow

Microsoft Office

Job description

Cushman & Wakefield's Manila-based Operations Hub is seeking a Workflow Administrator to deliver client-facing remote operational support and facilities coordination for global client sites.

In this role you will manage service requests, incidents, and work orders through ServiceNow and other ticketing systems, coordinate with vendors and facilities teams, and maintain accurate records to ensure service levels, quality, and attention to detail.