Workers' Comp Broking Assistant – Hybrid & Growth

Steadfast Group Limited; Taguig; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Hybrid work

Fixed weekends off

Work-life balance

Competitive benefits

Career development

Insurance coverage

Job summary

Steadfast Group Limited is expanding its Shared Services in the Philippines, supporting a national portfolio of workers compensation policies within the SME sector. The role involves administrative collaboration with broking, claims and accounts teams in Australia, focusing on accurate, timely service delivery and process improvements.

Ideal candidates have 6–12 months in a professional office environment, a bachelor’s degree (or equivalent) and strong attention to detail.

Qualifications

• 6–12 months experience in a professional office environment, insurance or shared services.
• Bachelor's degree or equivalent preferred; fresh graduates encouraged.
• Strong attention to detail with a process-driven approach.
• Ability to maintain confidentiality when handling information.
• Strong written and verbal English communication; team-oriented.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Liaise with clients regarding workers compensation policies, including new business, renewals, endorsements, adjustments, and cancellations.
• Respond to insurer premium and debtor inquiries and day-to-day client inquiries.
• Liaise with insurers nationally regarding policy processing requirements.
• Complete data entry and online submission of wage details.
• Maintain accurate client records across multiple platforms.
• Manage designated inboxes and escalate inquiries as needed.
• Proactively manage portfolio debt recovery activities.
• Assist with workers compensation premium calculations and projections.
• Provide admin support to broking, claims and accounts teams in Australia.
• Contribute to refining standardised processes and operational efficiency.
• Prepare, maintain and update relevant documentation and procedures.

Skills

Attention to detail

Process-driven

Confidentiality

Telephone manner

English communication

Time management

Independent worker

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office

Job description

Steadfast Group Limited is expanding its Shared Services in the Philippines, supporting a national portfolio of workers compensation policies within the SME sector. The role involves administrative collaboration with broking, claims and accounts teams in Australia, focusing on accurate, timely service delivery and process improvements.

Ideal candidates have 6–12 months in a professional office environment, a bachelor’s degree (or equivalent) and strong attention to detail.