Workers Compensation Administrative Officer

Guild Solutions Inc.; Philippines; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Hybrid work arrangement

Morning shift hours

Professional development and career 성장

Job summary

Guild Solutions Inc. is seeking a Workers Compensation Administrative Officer to deliver administrative support for the Workers Compensation Team. This on-site role in Taguig requires a Diploma with 1–3 years of experience and a strong focus on efficient claims service.

You will process payments, lodge claims, scan documentation, and provide general admin support while helping improve claim processes and maintain compliance with regulatory requirements.

Qualifications

• Experience in workers compensation claims administration and handling client inquiries.
• Strong customer service and relationship management skills.
• Excellent written and spoken communication abilities.
• Proficiency in standard business software and claim handling systems.

Responsibilities

• Process payments for the National Workers Compensation claims portfolio.
• Lodge claims and ensure documentation is scanned and allocated to case managers.
• Prepare confirmation letters and supplementary documents promptly.
• Provide general administrative support to the team in all claims processes.
• Identify opportunities to improve workers compensation processes and tools.
• Ensure timely collection and dissemination of relevant claims information.
• Follow compliance requirements for workers compensation claims.

Skills

Customer service

Computer literacy

Communication

Analytical thinking

Teamwork

Education

Diploma

Job description

Workers Compensation Administrative Officer

Guild Solutions Inc.

On-site - Taguig 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Play Area for Employee's Kids, Sleeping Quarters, Well-Stocked Pantry

Professional Development

Job Training, Professional Development

Birthday Leave, Compassionate Leave, Maternity & Paternity Leave, Vacation Leave

Work-Life Balance

Work from Home

To deliver administrative support to the Workers Compensation Team to ensure an effective, economic and prompt claims service for clients.

ACCOUNTABILITIES

Processes & Systems

• Undertake workers compensation claims team administration tasks in order to deliver economic liability claims outcomes for the Company
• Follow workers compensation claims administrative processes and systems to ensure effective, economic and prompt claims service.

Operations

• Process payments for the National Workers Compensation claims portfolio
• Claims lodgment for the National Workers Compensation claims portfolio
• Ensure all relevant claims documentation is scanned onto ClaimsCenter and allocated to relevant WorkCover Case Managers
• Prepare claims confirmation letters and supplementary documents within a timely manner.
• Provide general administrative support to the Team in all aspects of the claims process.
• Identify and support workers compensations claims team improvements.
• Ensure accurate and timely collation and dissemination of relevant information relating to workers compensation claims.

Regulatory & Reporting

• Follow compliance requirements for workers compensation claims.

Service

• Liaise with clients to ensure all supporting documentation is received in a timely manner.
• Take opportunities to maintain positive and constructive relationships with clients, regulators, auditors and all other relevant stakeholders.

Other

• Undertake any other duties, as required, by your line manager.

KNOWLEDGE & EXPERIENCE

• Previous experience in managing claims team administration within the Workers Compensation Insurance Industry (preferable).
• Previous experience in supporting a team and conflicting priorities.

SKILLS/ABILITIES

• Good customer service and relationship management skills
• High level of computer literacy
• Excellent oral and written communication skills
• Well-developed cognitive and analytical capability
• Ability to work within a team environment

BENEFITS

• Competitive salary and benefits package
• Hybrid work arrangement with morning shift hours
• Supportive, values-driven and inclusive work environment
• Professional development and career growth pathways

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