WordPress Design Project Manager — Client Delivery

Newfold Digital; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO benefits

Punctuality Bonus

Generous Vacation policy

Affinity groups

Job summary

Bluehost is seeking a Design Project Manager for its Professional Services website delivery team in Cebu. You will serve as the primary customer contact, manage timelines, and coordinate across Design, Copy, Quality Control, Marketing, and other partners to deliver websites from onboarding to launch.

You will balance customer satisfaction with operational efficiency while driving projects to completion in a fast-paced environment.

Qualifications

• Experience in project management, project coordination, website delivery, customer success, account management, or a related field.
• Strong customer communication and relationship-building skills.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple priorities, customer projects, and deadlines in a fast-paced environment.
• Confidence leading customer-facing meetings and managing expectations.
• Strong written communication, documentation, and follow-through skills.
• Ability to collaborate effectively across multiple teams and departments.
• Proven problem-solving skills with the ability to de-escalate challenges and navigate competing priorities.
• Ability to identify blockers and proactively drive projects toward completion.

Responsibilities

• Serve as the primary point of contact for customers throughout the website delivery lifecycle, from onboarding and discovery through production, review, revisions, and launch.
• Manage multiple website projects simultaneously while ensuring timelines, milestones, and customer expectations are met.
• Coordinate work across cross-functional teams, including Design, Copy, Quality Control, Marketing, and fulfillment partners.
• Provide proactive project updates and maintain clear communication with customers throughout the delivery process.
• Facilitate customer meetings, onboarding sessions, and project reviews while setting expectations and addressing questions.
• Maintain accurate project documentation, customer records, and case management details.
• Identify risks, remove roadblocks, and escalate issues when needed to keep projects moving forward.
• Guide customers through onboarding, reviews, revisions, and launch readiness activities.
• Ensure a smooth transition for customers moving into ongoing marketing services by coordinating handoffs.
• Contribute to operational excellence by following established processes while adapting to individual customer needs.

Skills

WordPress

Project management

Customer communication

Organizational skills

Tools

Pega

Job description

Bluehost is seeking a Design Project Manager for its Professional Services website delivery team in Cebu. You will serve as the primary customer contact, manage timelines, and coordinate across Design, Copy, Quality Control, Marketing, and other partners to deliver websites from onboarding to launch.

You will balance customer satisfaction with operational efficiency while driving projects to completion in a fast-paced environment.