Design Project Manager, WordPress Website Delivery

Bluehost; Cebu City; On-site; PHP 60,000 - 100,000; Full time

Benefits offered by this job

HMO benefits

Punctuality Bonus

Generous Vacation policy

Job summary

Bluehost is seeking a highly organized Design Project Manager to join our Professional Services website delivery team in Cebu City. You will serve as the primary contact through onboarding, discovery, production, revisions, and launch, coordinating across Design, Copy, Quality Control, Marketing, and other partners.

You will manage multiple website projects, maintain timelines, and provide proactive updates while balancing customer satisfaction with operational efficiency.

Qualifications

• Experience in project management, project coordination, website delivery, customer success, account management, or a related field.
• Strong customer communication and relationship-building skills.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple priorities, customer projects, and deadlines in a fast-paced environment.
• Confidence leading customer-facing meetings and managing expectations.
• Strong written communication, documentation, and follow-through skills.
• Ability to collaborate effectively across multiple teams and departments.
• Proven problem-solving skills with the ability to de-escalate challenges and navigate competing priorities.
• Ability to identify blockers and proactively drive projects toward completion.
• Comfortable working within established processes while adapting to the unique needs of customers.
• Ability to balance customer experience with business and operational objectives.
• Strong knowledge with WordPress.

Responsibilities

• Serve as the primary point of contact for customers throughout the website delivery lifecycle, from onboarding and discovery through production, review, revisions, and launch.
• Manage multiple website projects simultaneously while ensuring timelines, milestones, and customer expectations are met.
• Coordinate work across cross-functional teams, including Design, Copy, Quality Control, Marketing, and other fulfillment partners.
• Provide proactive project updates and maintain clear communication with customers throughout the delivery process.
• Facilitate customer meetings, onboarding sessions, and project reviews while confidently setting expectations and addressing questions.
• Maintain accurate project documentation, customer records, and case management details.
• Identify risks, remove roadblocks, and elevate issues when needed to keep projects moving forward.
• Support Professional Services offerings, including AI-assisted website onboarding and website launch sessions.
• Guide customers through website reviews, revisions, and launch readiness activities.
• Ensure a smooth transition for customers moving into ongoing marketing services by coordinating handoffs and maintaining continuity of support.
• Contribute to operational excellence by following established processes while adapting to individual customer needs and business goals.

Skills

Project management

Customer communication

Organizational skills

Multi-project management

Meetings facilitation

Documentation

Cross-functional collaboration

Problem solving

Process adherence

WordPress knowledge

Blocker removal

Tools

Pega

WordPress

AI-assisted website tools

Job description

Bluehost is seeking a highly organized Design Project Manager to join our Professional Services website delivery team in Cebu City. You will serve as the primary contact through onboarding, discovery, production, revisions, and launch, coordinating across Design, Copy, Quality Control, Marketing, and other partners.

You will manage multiple website projects, maintain timelines, and provide proactive updates while balancing customer satisfaction with operational efficiency.