Design Project Manager

Newfold Digital Philippines Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive HMO benefits

Generous Vacation policy

Punctuality Bonus

Affinity groups

Job summary

Bluehost is seeking a highly organized Design Project Manager to join our Professional Services website delivery team. You’ll serve as the primary point of contact for customers throughout the website creation journey, coordinating with Design, Copy, QA, and Marketing to deliver on timelines and milestones through launch.

This individual contributor role emphasizes strong customer relationships, operational efficiency, and proactive updates while guiding reviews and handoffs into ongoing

Qualifications

• Experience in project management, project coordination, website delivery, customer success, account management, or a related field.
• Strong customer communication and relationship-building skills.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple priorities, customer projects, and deadlines in a fast-paced environment.
• Confidence leading customer-facing meetings and managing expectations.
• Strong written communication, documentation, and follow-through skills.
• Ability to collaborate effectively across multiple teams and departments.
• Proven problem-solving skills with the ability to de-escalate challenges and navigate competing priorities.
• Ability to identify blockers and proactively drive projects toward completion.
• Comfortable working within established processes while adapting to the unique needs of customers.
• Strong knowledge with WordPress.

Responsibilities

• Serve as the primary point of contact for customers throughout the website delivery lifecycle, from onboarding and discovery through production, review, revisions, and launch.
• Manage multiple website projects simultaneously while ensuring timelines, milestones, and customer expectations are met.
• Coordinate work across cross-functional teams, including Design, Copy, Quality Control, Marketing, and other fulfillment partners.
• Provide proactive project updates and maintain clear communication with customers throughout the delivery process.
• Facilitate customer meetings, onboarding sessions, and project reviews while confidently setting expectations and addressing questions.
• Maintain accurate project documentation, customer records, and case management details.
• Identify risks, remove roadblocks, and escalate issues when needed to keep projects moving forward.
• Support Professional Services offerings, including AI-assisted website onboarding and website launch sessions.
• Guide customers through website reviews, revisions, and launch readiness activities.
• Ensure a smooth transition for customers moving into ongoing marketing services by coordinating handoffs and maintaining continuity of support.
• Contribute to operational excellence by following established processes while adapting to individual customer needs and business goals.

Skills

Project management

Customer communication

Organization

WordPress knowledge

Cross-functional collaboration

Problem-solving

Tools

WordPress

Job description

Who We Are

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

What you’ll do & how you’ll make your mark

We're looking for a highly organized and customer‑focused Design Project Manager (DPM) to join our Professional Services website delivery team. In this role, you'll serve as the primary point of contact for customers throughout the website creation journey, ensuring a seamless experience from onboarding through website launch. This is an individual contributor role and does not involve people management responsibilities. You'll collaborate with cross‑functional teams, including Design, Copy, Quality Control, and Marketing, while managing project timelines, customer communications, deliverables, revisions, and launch activities. This role is ideal for someone who thrives in a fast‑paced environment, enjoys building strong customer relationships, and can successfully balance customer satisfaction with operational efficiency.

Serve as the primary point of contact for customers throughout the website delivery lifecycle, from onboarding and discovery through production, review, revisions, and launch. Manage multiple website projects simultaneously while ensuring timelines, milestones, and customer expectations are met. Coordinate work across cross-functional teams, including Design, Copy, Quality Control, Marketing, and other fulfillment partners. Provide proactive project updates and maintain clear communication with customers throughout the delivery process. Facilitate customer meetings, onboarding sessions, and project reviews while confidently setting expectations and addressing questions. Maintain accurate project documentation, customer records, and case management details. Identify risks, remove roadblocks, and escalate issues when needed to keep projects moving forward. Support Professional Services offerings, including AI-assisted website onboarding and website launch sessions. Guide customers through website reviews, revisions, and launch readiness activities. Ensure a smooth transition for customers moving into ongoing marketing services by coordinating handoffs and maintaining continuity of support. Contribute to operational excellence by following established processes while adapting to individual customer needs and business goals.

Who you are & what you’ll need to succeed

• Experience in project management, project coordination, website delivery, customer success, account management, or a related field.


• Strong customer communication and relationship-building skills.


• Excellent organizational skills and strong attention to detail.


• Ability to manage multiple priorities, customer projects, and deadlines in a fast-paced environment.


• Confidence leading customer-facing meetings and managing expectations.


• Strong written communication, documentation, and follow-through skills.


• Ability to collaborate effectively across multiple teams and departments.


• Proven problem-solving skills with the ability to de‑escalate challenges and navigate competing priorities.


• Ability to identify blockers and proactively drive projects toward completion.


• Comfortable working within established processes while adapting to the unique needs of customers.


• Ability to balance customer experience with business and operational objectives.


• Strong knowledge with WordPress.

Bonus point if you have:

• Experience in a customer-facing or agency environment.


• Experience managing website design or development projects.


• Familiarity with WordPress and website-building tools.


• Experience with AI-assisted website creation tools.


• Familiarity with project or case-management platforms such as Pega.


• Basic understanding of SEO, digital marketing, and website optimization.


• Experience coordinating work across Design, Copy, Marketing, or Quality Control teams.


• Experience supporting high-volume or scalable service-delivery environments.

Why you’ll love us

• Work-life balance.


• We celebrate one another’s differences.


• We’re proud of our culture of diversity and inclusion.


• We foster a culture of belonging.


• Our company and customers benefit when employees bring their authentic selves to work.


• Programs that bring us together on important issues and provide learning and development opportunities for all employees.


• 20+ affinity groups where you can network and connect with Newfolders globally.


• Competitive HMO benefits – 200k MBL with two free dependents upon regularization.


• Punctuality Bonus.


• Generous Vacation policy.


• And much more.

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! #Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.