Design Project Manager - WordPress & Website Launch

Newfold Digital Philippines Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive HMO benefits

Generous Vacation policy

Punctuality Bonus

Affinity groups

Job summary

Bluehost is seeking a highly organized Design Project Manager to join our Professional Services website delivery team. You’ll serve as the primary point of contact for customers throughout the website creation journey, coordinating with Design, Copy, QA, and Marketing to deliver on timelines and milestones through launch.

This individual contributor role emphasizes strong customer relationships, operational efficiency, and proactive updates while guiding reviews and handoffs into ongoing

Qualifications

• Experience in project management, project coordination, website delivery, customer success, account management, or a related field.
• Strong customer communication and relationship-building skills.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple priorities, customer projects, and deadlines in a fast-paced environment.
• Confidence leading customer-facing meetings and managing expectations.
• Strong written communication, documentation, and follow-through skills.
• Ability to collaborate effectively across multiple teams and departments.
• Proven problem-solving skills with the ability to de-escalate challenges and navigate competing priorities.
• Ability to identify blockers and proactively drive projects toward completion.
• Comfortable working within established processes while adapting to the unique needs of customers.
• Strong knowledge with WordPress.

Responsibilities

• Serve as the primary point of contact for customers throughout the website delivery lifecycle, from onboarding and discovery through production, review, revisions, and launch.
• Manage multiple website projects simultaneously while ensuring timelines, milestones, and customer expectations are met.
• Coordinate work across cross-functional teams, including Design, Copy, Quality Control, Marketing, and other fulfillment partners.
• Provide proactive project updates and maintain clear communication with customers throughout the delivery process.
• Facilitate customer meetings, onboarding sessions, and project reviews while confidently setting expectations and addressing questions.
• Maintain accurate project documentation, customer records, and case management details.
• Identify risks, remove roadblocks, and escalate issues when needed to keep projects moving forward.
• Support Professional Services offerings, including AI-assisted website onboarding and website launch sessions.
• Guide customers through website reviews, revisions, and launch readiness activities.
• Ensure a smooth transition for customers moving into ongoing marketing services by coordinating handoffs and maintaining continuity of support.
• Contribute to operational excellence by following established processes while adapting to individual customer needs and business goals.

Skills

Project management

Customer communication

Organization

WordPress knowledge

Cross-functional collaboration

Problem-solving

Tools

WordPress

Job description

Bluehost is seeking a highly organized Design Project Manager to join our Professional Services website delivery team. You’ll serve as the primary point of contact for customers throughout the website creation journey, coordinating with Design, Copy, QA, and Marketing to deliver on timelines and milestones through launch.

This individual contributor role emphasizes strong customer relationships, operational efficiency, and proactive updates while guiding reviews and handoffs into ongoing