Wholesale Operations & Order Management Associate | Hybrid | Nightshift

Infinit-O; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Infinit-O is seeking a detail-oriented wholesale operations associate to manage orders, invoicing, and billing support. You will enter orders from multiple sources, handle inquiries, and ensure accuracy across systems to keep wholesale processes running smoothly.

Ideal candidates are fresh grads to 1 year-experience with strong numerical accuracy, proficient in Netsuite, Salesforce, and Google Sheets, and capable of quick, clear communication in a fast-paced environment.

Qualifications

• Fresh Grad to 1 year experience.
• Excellent attention to detail and numerical accuracy.
• Netsuite, Salesforce, Google Sheets.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively to meet deadlines.
• Experience in a fast-paced environment is a plus.
• Excellent Communication Skills (Oral and Written) B2 CEFR.
• Problem Solving Skills.

Responsibilities

• Enter wholesale orders, RMAs and credit memos from email and other sources.
• Handle external customer support tickets and answer internal inquiries.
• Approve and troubleshoot orders and RMAs generated through SuiteCommerce and EDI.
• Process wholesale print invoices from item fulfilments.
• Process enterprise and digital partner invoices.
• Process print vendor purchase orders and receivers.
• Ensure every invoice sent out is accurate and timely.
• Work with Accounts Receivable to resolve billing errors and discrepancies.
• Perform administrative duties, such as troubleshooting orders and reconciling shipments.

Skills

Netsuite

Salesforce

Google Sheets

Communication

Problem Solving

Job description

About the role

This role involves managing wholesale orders, customer support, and invoice processing for a business process optimization solutions provider. You will enter orders from multiple sources, handle customer inquiries, approve and troubleshoot orders through various systems, process invoices, and collaborate with internal and external teams to ensure accurate and timely billing and smooth wholesale operations.

Key responsibilities

• Enter wholesale print and digital orders, RMAs and credit memos from email and other sources
• Handle external customer support tickets and answer internal inquiries
• Approve and troubleshoot orders and RMAs generated through the SuiteCommerce online portal and other automated order sources such as EDI
• Process wholesale print invoices from item fulfilments
• Process enterprise and digital partner invoices
• Process print vendor purchase orders and receivers
• Ensure every invoice sent out is accurate and timely
• Work closely with Accounts Receivable to resolve billing errors and discrepancies
• Perform any necessary administrative duties, such as troubleshooting orders, reconciling shipments and inventory control
• Collaborate with internal and external team members to ensure smooth wholesale operations

About you

• Fresh Grad to 1 year Experience
• Excellent attention to detail and numerical accuracy
• Netsuite, Salesforce, Google Sheets
• Strong communication and interpersonal skills
• Ability to prioritize tasks and manage time effectively to meet deadlines
• Experience in a fast-paced environment is a plus
• Excellent Communication Skills (Oral and Written) B2 CEFR
• Problem Solving Skills

About us

As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage. Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.