WFM Scheduling Analyst I (Davao / Makati) | Onsite

Tasq Work; Davao del Sur; On-site; PHP 335,000 - 469,000; Full time

Job summary

Tasq Work in the Philippines is seeking a scheduling specialist to develop and optimize workforce plans across our BPO operations in Davao and Makati.

The role requires 12 months of scheduling experience, a BS in Math, Accountancy, or CS, and strong Excel skills. You will work onsite with shifting schedules, collaborating with operations and HR to align staffing with training and recruitment.

Qualifications

• 12 months of scheduling/workforce management experience in BPO.
• Bachelor of Science in Math, Accountancy, or CS.
• Able to start ASAP.
• Strong analytical and problem-solving abilities.
• Proficient with scheduling software and Excel.

Responsibilities

• Create and refine dynamic scheduling processes to maximize efficiency.
• Assess staffing needs and forecast scheduling requirements.
• Coordinate with operations and HR to align schedules with recruitment and training.
• Monitor schedules in real-time and adjust for changes.
• Generate reports on scheduling performance and utilization.
• Suggest strategies to improve scheduling effectiveness and service quality.

Skills

Scheduling

Excel

Analytical thinking

Organizational skills

Problem solving

Education

BS Math

BS Accountancy

BS Computer Science

Tools

Scheduling software

Microsoft Excel

Job description

Location: Davao / Makati

Work Setup/Shift: Onsite; Shifting Schedule

Responsibilities:

• Create and refine dynamic scheduling processes that maximize workforce efficiency and boost productivity.
• Assess staffing demands and predict upcoming scheduling needs to stay ahead.
• Work closely with operations and HR teams to ensure schedules perfectly align with recruitment and training plans.
• Proactively monitor and adapt schedules in real-time to effectively handle any changes and resource challenges.
• Produce insightful reports on scheduling performance, workforce utilization, and key metrics.
• Suggest innovative strategies to continuously improve scheduling effectiveness and elevate service quality.

Requirements:

• At least 12 months of proven experience in scheduling or workforce management in the BPO sector
• BS Math, Accountancy, or Computer Science
• Must be amenable to start ASAP
• Exceptional analytical, organizational, and problem-solving capabilities
• Highly proficient in scheduling software and Microsoft Excel to streamline processes
• Willingness and ability to work onsite in Makati with flexible working hours
• Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting