WFM Team Lead (Makati) | Onsite

Tasq Work; Makati; On-site; PHP 446,000 - 781,000; Full time

Job summary

Tasq Work in Makati, Philippines, is seeking a capable Workforce Management Supervisor to guide a dynamic WFM team, delivering scheduling, forecasting, and productivity improvements. You will collaborate with operations and HR to forecast demand and address workforce challenges, leveraging data to drive decisions.

The ideal candidate has at least 12 months of supervisory experience in a BPO, strong Excel skills, and a proactive, organized approach, with onsite work and flexible hours.

Qualifications

• Minimum 12 months of supervision experience in a BPO workforce management team.
• College level education.
• Strong analytical, organizational and problem-solving skills.
• Proficient in scheduling software and Microsoft Excel.
• Willingness to work onsite in Makati with flexible hours.
• Ability to juggle multiple priorities in a fast-paced environment.

Responsibilities

• Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
• Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
• Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.

Skills

Workforce supervision

WFM

Scheduling software

Microsoft Excel

Data analysis

Problem solving

Education

College level education

Tools

Scheduling software

Job description

Availability:

Must be amenable to start ASAP

Responsibilities:

• Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
• Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
• Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.

Requirements:

• At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
• With at least a college level education
• Exceptional analytical, organizational, and problem-solving capabilities
• Highly proficient in scheduling software and Microsoft Excel to streamline processes
• Willingness and ability to work onsite in Makati with flexible working hours
• Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting