Scheduling Analyst (Makati) | Onsite

Tasq Work; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Tasq Work is seeking a scheduling professional to optimize workforce planning at our Makati site. The role focuses on crafting adaptive schedules, forecasting demand, and coordinating with HR to align staffing with training plans.

The ideal candidate will have 12+ months in scheduling within the BPO sector, strong Excel skills, and the ability to work onsite with flexible hours. Join a team centered on operational excellence and service quality.

Qualifications

• Must have strong analytical, organizational, and problem-solving abilities.
• Ability to juggle multiple priorities in a fast-paced BPO environment.
• Experience with scheduling software and Excel to optimize workforce planning.

Responsibilities

• Create and refine dynamic scheduling processes to maximize workforce efficiency and productivity.
• Forecast staffing demands and predict scheduling needs to stay ahead.
• Collaborate with operations and HR to align schedules with recruitment and training plans.
• Monitor and adjust schedules in real-time to handle changes and resource challenges.
• Produce reports on scheduling performance, utilization, and key metrics.
• Suggest innovative scheduling strategies to continuously improve service quality.

Skills

Analytical skills

Organizational skills

Problem-solving

Multitasking

Onsite work

Education

Senior high school diploma

Tools

Scheduling software

Microsoft Excel

Job description

Availability: Must be amenable to start ASAP

Work Setup: Onsite (Makati)

Responsibilities:

• Create and refine dynamic scheduling processes that maximize workforce efficiency and boost productivity.
• Assess staffing demands and predict upcoming scheduling needs to stay ahead.
• Work closely with operations and HR teams to ensure schedules perfectly align with recruitment and training plans.
• Proactively monitor and adapt schedules in real-time to effectively handle any changes and resource challenges.
• Produce insightful reports on scheduling performance, workforce utilization, and key metrics.
• Suggest innovative strategies to continuously improve scheduling effectiveness and elevate service quality.

Requirements:

• At least 12 months of proven experience in scheduling or workforce management in the BPO sector
• With at least a senior highschool diploma
• Exceptional analytical, organizational, and problem-solving capabilities
• Highly proficient in scheduling software and Microsoft Excel to streamline processes
• Willingness and ability to work onsite in Makati with flexible working hours
• Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting