WFM Real Scheduling Analyst (Makati) | Onsite

TASQ; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

TASQ in Makati is seeking a dedicated Scheduling Specialist to optimize shift rosters in a fast-paced BPO environment. This onsite night-shift role focuses on data-driven planning and real-time adjustment to meet staffing needs.

You will collaborate with operations and HR to align schedules with recruitment and training plans, produce insightful reports, and drive productivity improvements. The ideal candidate has at least 12 months of scheduling or workforce management experience, strong Excel

Qualifications

• At least 12 months of proven experience in scheduling or workforce management in the BPO sector.
• Must be amenable to start ASAP.
• Exceptional analytical, organizational, and problem-solving capabilities.
• Highly proficient in scheduling software and Microsoft Excel to streamline processes.
• Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting.

Responsibilities

• Create and refine dynamic scheduling processes to maximize workforce efficiency.
• Assess staffing demands and predict upcoming scheduling needs.
• Work closely with operations and HR teams to ensure schedules align with recruitment and training plans.
• Proactively monitor and adapt schedules in real-time to handle changes and resource challenges.
• Produce insightful reports on scheduling performance, workforce utilization, and key metrics.
• Suggest innovative strategies to continuously improve scheduling effectiveness and elevate service quality.

Skills

Analytical thinking

Organizational skills

Problem solving

Time management

Tools

Scheduling software

Microsoft Excel

Job description

Location: Makati

Work Setup: Onsite

Shift Schedule: Night Shift

Responsibilities:

• Create and refine dynamic scheduling processes that maximize workforce efficiency and boost productivity.
• Assess staffing demands and predict upcoming scheduling needs to stay ahead.
• Work closely with operations and HR teams to ensure schedules perfectly align with recruitment and training plans.
• Proactively monitor and adapt schedules in real-time to effectively handle any changes and resource challenges.
• Produce insightful reports on scheduling performance, workforce utilization, and key metrics.
• Suggest innovative strategies to continuously improve scheduling effectiveness and elevate service quality.

Requirements:

• At least 12 months of proven experience in scheduling or workforce management in the BPO sector
• Must be amenable to start ASAP
• Exceptional analytical, organizational, and problem-solving capabilities
• Highly proficient in scheduling software and Microsoft Excel to streamline processes
• Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting