WFM Manager - Lead Multi-Client Ops (Night, Hybrid)

TASQ Staffing Solutions; Pasay; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A staffing solutions company in Pasay is looking for a WFM Manager to manage workforce processes for multiple clients. The ideal candidate will have at least 6 years of experience in a BPO environment and demonstrate strong leadership and analytical skills. Responsibilities include managing a WFM team, driving improvements, and creating client reports. This is a hybrid role with night shifts.

Qualifications

• 6 years of experience in Workforce Management in a multi-site, multi-client BPO environment.
• Proficiency in basic arithmetic and strong logical ability.
• Experience in Staff Planning and Reporting.

Responsibilities

• Manage WFM team for multiple clients and improve operational performance.
• Drive efficiency and optimize resource utilization.
• Create analysis and reports for clients and internal stakeholders.

Skills

Workforce Management

Client Management

Team Leadership

Problem Solving

Data Analysis

Tools

Blue Pumpkin

Aspect eWFM

Job description

A staffing solutions company in Pasay is looking for a WFM Manager to manage workforce processes for multiple clients. The ideal candidate will have at least 6 years of experience in a BPO environment and demonstrate strong leadership and analytical skills. Responsibilities include managing a WFM team, driving improvements, and creating client reports. This is a hybrid role with night shifts.