Hybrid WFM Lead: Forecasting, Scheduling & Team Leadership

TASQ Staffing Solutions; Pasay; Hybrid; PHP 781,200 - 1,004,400; Full time

Job summary

A staffing solutions company is seeking a WFM Assistant Manager in Pasay for a hybrid work environment. The role includes leading WFM analysts, generating forecasts, and maintaining staffing models. Candidates should have experience in Workforce Management and scheduling, alongside proficiency in forecasting tools. Join a dynamic team and contribute to achieving service goals while balancing staff preferences.

Qualifications

• 4 years in Workforce Management in a contact center environment.
• 2 years in Scheduling and Forecasting.
• Strong sense of personal stake and urgency.
• Data-driven problem-solving abilities.
• Experience in creating analyses and reports.
• Hands-on skills in forecasting and scheduling.

Responsibilities

• Lead a team of WFM analysts.
• Generate long-range and short-term forecasts.
• Create and maintain staffing models and resource plans.
• Publish weekly updates and schedules.

Skills

Workforce Management

Scheduling

Forecasting

Data analysis

Problem-solving

Communication

Tools

Blue Pumpkin

Impact 360

Aspect eWFM

Job description

A staffing solutions company is seeking a WFM Assistant Manager in Pasay for a hybrid work environment. The role includes leading WFM analysts, generating forecasts, and maintaining staffing models. Candidates should have experience in Workforce Management and scheduling, alongside proficiency in forecasting tools. Join a dynamic team and contribute to achieving service goals while balancing staff preferences.