WFM Lead: Capacity Planning, Forecasting & Scheduling

Global Group Innovative Services, Inc.; Quezon City; On-site; PHP 669,600 - 837,000; Full time

Job summary

A leading service provider is seeking a Workforce Management (WFM) Manager to lead the WFM team in Quezon City. The role includes managing team performance, coaching, and executing staffing strategies to meet operational goals. Candidates should have a Bachelor's degree and 3–5 years of relevant experience, with proven skills in workforce management tools. Strong analytical and communication skills are essential.

Qualifications

• 3–5 years of experience in managing Workforce Operations.
• Proven expertise in capacity planning and scheduling.
• Strong verbal and written communication skills.

Responsibilities

• Lead and manage the WFM team to meet performance goals.
• Provide coaching and feedback to enhance performance.
• Set clear performance expectations and team objectives.

Skills

Leadership

Coaching

Capacity Planning

Forecasting

Scheduling

Analytical Skills

Project Management

MS Office proficiency

Education

Bachelor's degree in Mathematics, Statistics, or related field

Tools

Workforce Management tools

Job description

A leading service provider is seeking a Workforce Management (WFM) Manager to lead the WFM team in Quezon City. The role includes managing team performance, coaching, and executing staffing strategies to meet operational goals. Candidates should have a Bachelor's degree and 3–5 years of relevant experience, with proven skills in workforce management tools. Strong analytical and communication skills are essential.