WFM Forecasting & Planning Lead: Real-Time Staffing

Awesome CX by Transcom; Davao del Sur; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading customer experience company in Davao is seeking a Workforce Management Team Lead. The role is pivotal in managing forecasting, planning, staffing, and scheduling processes. Successful candidates will possess 3-5 years of experience in workforce management, strong analytical and organizational skills, and proficiency in tools like Google Sheets and Tymeshift. This opportunity promises a dynamic work environment focused on excellence.

Qualifications

• 3-5 years of experience in Workforce Management or a Data Analytical role.
• Excellent organizational and multitasking abilities.
• Strong analytical abilities and critical thinking skills.
• Highly motivated and able to work with minimal supervision.

Responsibilities

• Conduct monthly forecasts and re-forecasting.
• Prepare daily forecasting and scheduling reports.
• Attend staffing review meetings with clients.
• Provide updates on account performance and metrics.

Skills

Workforce Management

Analytical Skills

Organizational Skills

Data Analysis

Familiarity with WFM tools

Google Sheets

MS Office Applications

Tools

Google Sheets

Looker

Tymeshift

Job description

A leading customer experience company in Davao is seeking a Workforce Management Team Lead. The role is pivotal in managing forecasting, planning, staffing, and scheduling processes. Successful candidates will possess 3-5 years of experience in workforce management, strong analytical and organizational skills, and proficiency in tools like Google Sheets and Tymeshift. This opportunity promises a dynamic work environment focused on excellence.