WFM TEAM LEAD

Gratitude Jobs Ahead HR Inc; Davao del Sur; On-site; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Equity incentive plan

Performance bonus

Incentives

HMO

Annual company trip

Free meals

Sleeping quarters

Job summary

Gratitude Jobs Ahead HR Inc. is seeking an experienced WFM Team Lead to guide the Workforce Management team in accurate forecasting, scheduling, and real-time management in a BPO setting.

You will oversee RTA, scheduling and forecasting, coach the team, and partner with Operations on workforce strategies while analyzing trends to implement improvements. This onsite role requires 2–3 years WFM in BPO and at least 1 year in leadership.

Qualifications

• At least 2-3 years WFM experience in BPO.
• At least 1 year in a leadership role.
• Strong leadership and stakeholder management skills.
• Advanced Excel and reporting skills.
• Experience in end-to-end WFM functions.
• Willing to work onsite on a shifting schedule.
• Must be based in Philippines — Davao preferred.

Responsibilities

• Oversee RTA, scheduling and forecasting functions
• Drive team performance through coaching and development
• Partner with Operations on workforce strategies
• Analyze trends and implement process improvements

Skills

WFM experience

Leadership

Forecasting

Scheduling

Excel

Reporting

Stakeholder management

BPO experience

Job description

URGENT | 1 Opening

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

ABOUT THE ROLE:

We are looking for an experienced WFM Team Lead to lead the Workforce Management team in ensuring accurate forecasting, scheduling and real-time management aligned with operational goals in a BPO environment.

WHAT YOU WILL DO:

• Oversee RTA, scheduling and forecasting functions
• Drive team performance through coaching and development
• Partner with Operations on workforce strategies
• Analyze trends and implement process improvements

WHAT WE ARE LOOKING FOR:

• At least 2-3 years WFM experience in BPO
• At least 1 year in a leadership role
• Strong leadership and stakeholder management skills
• Advanced Excel and reporting skills
• Experience in end-to-end WFM functions
• Willing to work onsite on a shifting schedule
• Must be based in Philippines — Davao preferred