Cebu City Workforce Manager: WFM & Analytics Lead

weSource Management Consultancy Firm; Cebu City; Presencial; PHP 1.218.672 - 1.459.728; Jornada completa

Descripción de la vacante

A leading consultancy firm is urgently seeking a Workforce Manager to oversee operations in Cebu City. The role requires at least 3 years of experience in Workforce Management within the BPO sector, with a focus on capacity planning and supporting workforce management systems. Ideal candidates should possess strong analytical and communication skills, along with proficiency in WFM software. The position offers an attractive salary of up to 120K per month, reflecting experience and hiring results.

Formación

• Must have at least 3 years of Workforce Management experience in a BPO Company.
• Preferably Assistant Manager / Managers specializing in Workforce Management.
• Minimum of 3-5 years of experience in capacity planning.

Conocimientos

Workforce Management

Analytical Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Educación

Bachelor's/College Degree

Herramientas

WFM software (Verint /Blue Pumpkin, IEX, eWFM)

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descripción del empleo

A leading consultancy firm is urgently seeking a Workforce Manager to oversee operations in Cebu City. The role requires at least 3 years of experience in Workforce Management within the BPO sector, with a focus on capacity planning and supporting workforce management systems. Ideal candidates should possess strong analytical and communication skills, along with proficiency in WFM software. The position offers an attractive salary of up to 120K per month, reflecting experience and hiring results.