Senior WFM Manager, BPO (Onsite Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A staffing solutions company is seeking a BPO WFM Manager to lead operations in Cebu City. The role requires a college graduate with 5 to 7 years of relevant experience, including 2 years in a supervisory position. Advanced Excel skills and the ability to create reports and dashboards are essential. Strong interpersonal and analytical skills are necessary to effectively manage a team during US business hours in a 100% onsite arrangement.

Qualifications

• 5 to 7 years of relevant experience in a similar role.
• Minimum of 2 years supervisory experience.
• Ability to create reports and dashboards.

Responsibilities

• Provide support and leadership within the account.
• Manage operational metrics and reporting.
• Guide a team within US business hours.

Skills

Advanced Excel

Interpersonal skills

Analytical skills

Problem-solving

People management

Education

College Graduate

Tools

MS Office

RTA/MIS software

Job description

A staffing solutions company is seeking a BPO WFM Manager to lead operations in Cebu City. The role requires a college graduate with 5 to 7 years of relevant experience, including 2 years in a supervisory position. Advanced Excel skills and the ability to create reports and dashboards are essential. Strong interpersonal and analytical skills are necessary to effectively manage a team during US business hours in a 100% onsite arrangement.