Welcome Team Advisor (Sales | Home-based)

Outsourced; Metro Manila; À distance; PHP 446 000 - 781 000; Plein temps

Résumé du poste

Outsourced in Manila seeks a Welcome Team Advisor to expand the client base by identifying needs and presenting our solutions. You will be the main contact, handling calls and promoting products, aiming to achieve sales targets.

The role requires 5+ years of international sales experience, excellent communication, and the ability to learn and relay our umbrella services. This is a home-based position with UK/US shift flexibility and CRM onboarding responsibilities.

Qualifications

• Must reside within Metro Manila and have 5+ years of international sales experience.
• Excellent communication skills in both verbal and written form.
• Able to build rapport, show resilience and drive to learn company services.

Responsabilités

• Handle inbound and outbound calls and live chat with warm leads.
• Meet KPIs for conversion rates, activity levels and sales targets.
• Address objections to encourage customer sign-ups and onboarding.
• Manage customer emails and enquiries efficiently.
• Guide customers through onboarding using our CRM system.
• Provide exceptional service and resolve complaints quickly.

Connaissances

Excellent communication skills

Build rapport / relationships

Tenacity to hit targets

CRM knowledge

Outils

Microsoft Office & Teams

CRM systems

Description du poste

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:

As a Welcome Team Advisor, you will have an impact in increasing the client's customer base by identifying their needs and showcasing the company's solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting range of products and services, and ultimately achieving sales.

Responsibilities:

• Taking inbound and making outbound calls to warm leads as well as live chat.
• Meeting set KPI's for conversion rates, activity levels and sales targets.
• Handling objections to encourage customer sign-ups.
• Manage customer emails and enquiries effectively.
• Taking the customer through the onboarding process using our CRM system.
• Provide exceptional customer service and resolve customer complaints quickly and effectively.

Qualifications:

• Must be residing within Metro Manila
• At least 5+ years of international sales experience
• You can only excel in this role with excellent communication skills, both verbal and written.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.

Work Schedule: Monday - Friday; 4:00PM - 1:00AM / 9:00 PM - 6:00 AM Manila Time (Must be flexible and open to working both UK and US shift patterns as required.)

Work Setup: Home-based

• Must have at least 50mbps for both download and upload speed
• Must have own laptop/PC for taking assessments and client interviews

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.