Website Onboarding Team Lead (Remote)

Housecall Pro; Hinoba-an; Hybrid; PHP 879,000 - 1,034,000; Full time

Benefits offered by this job

Paid holidays and flexible time off

Culture of innovation

Job summary

Housecall Pro is seeking a Team Lead, Website Onboarding to manage a focused team of onboarding specialists. You will guide the process for Pros' websites, ensure quality standards, and implement templated sites that reflect brand guidelines.

You will mentor staff, use AI tools to improve build quality and speed, and provide training and reports to management. This role emphasizes leadership, organization, and a customer-first approach across a remote, international team.

Qualifications

• 1+ years experience in administrative work or data input.
• 1+ years experience in full-time customer facing experience.
• 2+ years experience in creating websites using web design software (i.e. Duda, WordPress, GoDaddy, Squarespace, Canva)
• 1+ years experience leading or mentoring others.
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs.
• High School Diploma or equivalent work experience.

Responsibilities

• Supervise and lead a team of website onboarding specialists, providing guidance and support.
• Oversee the onboarding process for Pros' websites, ensuring adherence to company standards.
• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand.
• Leverage AI tools to optimize web build quality, accelerate delivery speed, and drive overall operational efficiency.
• Serve as an escalation point for complex client inquiries or issues related to website onboarding.
• Conduct regular training sessions for the team to enhance their knowledge and skills in website onboarding.
• Analyze performance metrics and provide regular reports to management on team efficiency and client satisfaction.
• Stay informed about industry trends, web technologies, and best practices for website development.
• Troubleshoot issues that come up during the website build process; sizing, padding, widgets.

Skills

Leadership

Customer facing

Training & coaching

Time management

Process improvement

Empathy

Education

High School Diploma or equivalent

Tools

Duda

WordPress

GoDaddy

Squarespace

Canva

Job description

Housecall Pro is seeking a Team Lead, Website Onboarding to manage a focused team of onboarding specialists. You will guide the process for Pros' websites, ensure quality standards, and implement templated sites that reflect brand guidelines.

You will mentor staff, use AI tools to improve build quality and speed, and provide training and reports to management. This role emphasizes leadership, organization, and a customer-first approach across a remote, international team.