Team Lead, Website Onboarding - OS New Philippines

Housecall Pro; Hinoba-an; Hybrid; PHP 879,000 - 1,034,000; Full time

Benefits offered by this job

Paid holidays and flexible time off

Culture of innovation

Job summary

Housecall Pro is seeking a Team Lead, Website Onboarding to manage a focused team of onboarding specialists. You will guide the process for Pros' websites, ensure quality standards, and implement templated sites that reflect brand guidelines.

You will mentor staff, use AI tools to improve build quality and speed, and provide training and reports to management. This role emphasizes leadership, organization, and a customer-first approach across a remote, international team.

Qualifications

• 1+ years experience in administrative work or data input.
• 1+ years experience in full-time customer facing experience.
• 2+ years experience in creating websites using web design software (i.e. Duda, WordPress, GoDaddy, Squarespace, Canva)
• 1+ years experience leading or mentoring others.
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs.
• High School Diploma or equivalent work experience.

Responsibilities

• Supervise and lead a team of website onboarding specialists, providing guidance and support.
• Oversee the onboarding process for Pros' websites, ensuring adherence to company standards.
• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand.
• Leverage AI tools to optimize web build quality, accelerate delivery speed, and drive overall operational efficiency.
• Serve as an escalation point for complex client inquiries or issues related to website onboarding.
• Conduct regular training sessions for the team to enhance their knowledge and skills in website onboarding.
• Analyze performance metrics and provide regular reports to management on team efficiency and client satisfaction.
• Stay informed about industry trends, web technologies, and best practices for website development.
• Troubleshoot issues that come up during the website build process; sizing, padding, widgets.

Skills

Leadership

Customer facing

Training & coaching

Time management

Process improvement

Empathy

Education

High School Diploma or equivalent

Tools

Duda

WordPress

GoDaddy

Squarespace

Canva

Job description

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they're based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Team Lead, Website Onboarding, you balance team management with individual contribution. You have expertise in overseeing and coordinating the onboarding process for our service professionals' (our Pros') websites, and use your knowledge to develop and grow others. You strive for excellence in ensuring the efficient and accurate onboarding of clients onto our platform. You consider yourself a leader, have excellent time management skills, and are always looking to improve processes. You bring a strategic mindset, exceptional organizational skills, and empathetic leadership to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:

• Supervise and lead a team of website onboarding specialists, providing guidance and support
• Oversee the onboarding process for Pros' websites, ensuring adherence to company standards
• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
• Leverage AI tools to optimize web build quality, accelerate delivery speed, and drive overall operational efficiency
• Serve as an escalation point for complex client inquiries or issues related to website onboarding
• Conduct regular training sessions for the team to enhance their knowledge and skills in website onboarding
• Analyze performance metrics and provide regular reports to management on team efficiency and client satisfaction
• Stay informed about industry trends, web technologies, and best practices for website development
• Troubleshoot issues that come up during the website build process; sizing, padding, widgets

Qualifications:

• 1+ years experience in administrative work or data input
• 1+ years experience in full-time customer facing experience
• 2+ years experience in creating websites using web design software (i.e. Duda, WordPress, GoDaddy, Squarespace, Canva)
• 1+ years experience leading or mentoring others
• High School Diploma or equivalent work experience
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed in this role:

• Proven leadership experience in guiding a team through the website onboarding process
• Continuous learning and staying updated on changes in web technologies and industry standards
• Demonstrated ability to optimize processes and enhance team efficiency
• Customer-focused mindset with a dedication to delivering exceptional service
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

Location Dependent Information

This role is open to candidates and the expected salary for this role is $14,025 - $16,500 USD annually. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

Any specific metrics, targets, or performance goals referenced in this posting are illustrative only and are subject to change based on evolving business needs.