Team Lead, Website Onboarding - OS

housecall; Philippines; On-site; PHP 883,000 - 1,038,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Job summary

Housecall Pro is seeking a Team Lead, Website Onboarding to supervise a team of onboarding specialists and oversee the client website onboarding process for our Pros. You will ensure projects meet brand standards and are delivered efficiently.

The role emphasizes leadership, organizational excellence, and a customer-focused mindset, with opportunities to mentor others and improve onboarding workflows using AI tools.

Qualifications

• 1+ years admin/data input experience
• 1+ years customer-facing experience
• 2+ years creating websites with web design software (Duda, WordPress, GoDaddy, Squarespace, Canva)
• 1+ years leading or mentoring others
• High School Diploma or equivalent work experience
• Demonstrated ability to leverage AI tools to improve workflows

Responsibilities

• Supervise and lead a team of website onboarding specialists
• Oversee the onboarding process for Pros' websites, ensuring adherence to company standards
• Create templated customer websites using templates and guidelines
• Leverage AI tools to optimize web build quality and delivery speed
• Serve as escalation point for complex client inquiries or issues
• Conduct regular training sessions for the team
• Analyze performance metrics and report to management on team efficiency
• Stay informed about industry trends and best practices in website development

Skills

Leadership

Time management

Empathetic leadership

Strategic mindset

Education

High School Diploma

Tools

Duda

WordPress

GoDaddy

Squarespace

Canva

Job description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they're based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Team Lead, Website Onboarding, you balance team management with individual contribution. You have expertise in overseeing and coordinating the onboarding process for our service professionals' (our Pros') websites, and use your knowledge to develop and grow others. You strive for excellence in ensuring the efficient and accurate onboarding of clients onto our platform. You consider yourself a leader, have excellent time management skills, and are always looking to improve processes. You bring a strategic mindset, exceptional organizational skills, and empathetic leadership to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day

• Supervise and lead a team of website onboarding specialists, providing guidance and support
• Oversee the onboarding process for Pros' websites, ensuring adherence to company standards
• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
• Leverage AI tools to optimize web build quality, accelerate delivery speed, and drive overall operational efficiency
• Serve as an escalation point for complex client inquiries or issues related to website onboarding
• Conduct regular training sessions for the team to enhance their knowledge and skills in website onboarding
• Analyze performance metrics and provide regular reports to management on team efficiency and client satisfaction
• Stay informed about industry trends, web technologies, and best practices for website development
• Troubleshoot issues that come up during the website build process; sizing, padding, widgets

Qualifications

• 1+ years experience in administrative work or data input
• 1+ years experience in full-time customer facing experience
• 2+ years experience in creating websites using web design software (i.e. Duda, WordPress, GoDaddy, Squarespace, Canva)
• 1+ years experience leading or mentoring others
• High School Diploma or equivalent work experience
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed in this role

• Proven leadership experience in guiding a team through the website onboarding process
• Continuous learning and staying updated on changes in web technologies and industry standards
• Demonstrated ability to optimize processes and enhance team efficiency
• Customer-focused mindset with a dedication to delivering exceptional service
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

Location Dependent Information

This role is open to candidates and the expected salary for this role is $14,025 - $16,500 USD annually. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall