Warranty Specialist (Fresh Graduate Mechanical & Industrial Engineer)

Hino Motors Philippines Corporation; Calamba; On-site; PHP 320,000 - 440,000; Full time

Job summary

Hino Motors Philippines Corporation is seeking a dedicated warranty claims specialist in Laguna to manage warranty submissions, deliver professional support to customers and dealers via phone, email, chat, or on-site assessments, and ensure accurate documentation of warranty criteria and procedures.

The role includes training new dealers and conducting refreshers on warranty policies and technical reporting for warranty claims, ensuring compliance and timely resolutions.

Responsibilities

• Submit warranty claim/s to HML through the Hino Warranty System (HWS) and technical/excel summary report to HMMI and local supplier.
• Provide customer or dealer support in a timely and professional assistance via phone, email, chat or actual unit assessment regarding product issues and warranty claims.
• Verify, Clarify, update and document the manufacturer’s warranty criteria, procedures, and policies.
• Provide orientation and training to new dealers and conduct refresher sessions on warranty policies, procedures, changes, technical report creation for warranty claim purposes.

Job description

• Submit warranty claim/s to HML through the Hino Warranty System (HWS) and technical/excel summary report to HMMI and local supplier.

• Provide customer or dealer support in a timely and professional assistance via phone, email, chat or actual unit assessment regarding product issues and warranty claims.

• Verify, Clarify, update and document the manufacturer’s warranty criteria, procedures, and policies.

• Provide orientation and training to new dealers and conduct refresher sessions on warranty policies, procedures, changes, technical report creation for warranty claim purposes.