Senior Technical & Warranty Specialist-Philippine(A150012)

XPENG; Metro Manila; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

XPENG in the Philippines is seeking an experienced automotive Aftersales Specialist to provide daily technical support to dealers and service centers, assist with complex diagnostics, and coordinate escalations with HQ. The role includes warranty claim management, data analysis, and driving service improvements across dealer networks.

You will support campaigns, recalls, and new model launches, while preparing technical bulletins and service guidance to ensure service readiness and high customer

Qualifications

• Bachelor’s degree in automotive or mechanical engineering or related field.
• Minimum 5 years in automotive aftersales, technical support, warranty, or service ops.
• Experience with automotive OEMs, distributors, or dealership service is preferred.
• Strong understanding of vehicle systems, diagnostics, and repair processes.
• Familiar with warranty claim management and technical case handling.
• Excellent communication and cross-functional coordination skills.
• Proficient in MS Office and ERP/DMS systems.

Responsibilities

• Provide daily technical support to dealers and service centers on diagnosis, repair processes and technical issues.
• Assist dealers in troubleshooting complex vehicle issues and escalate with HQ when needed.
• Monitor recurring technical issues and field cases for product improvement.
• Support campaigns, recalls, service actions, and product improvements.
• Prepare and distribute technical bulletins, service information and repair guidance.
• Support new model launch preparation, including technical documentation and service readiness.
• Manage warranty claim review, submission, settlement and compliance.
• Analyze warranty data and coordinate with HQ on investigations.
• Prepare regular reports on warranty performance and dealer service operations.

Skills

Communication

Coordination

Analytical thinking

Problem-solving

MS Office

ERP/DMS experience

Education

Bachelor’s degree in Automotive Engineering

Bachelor’s degree in Mechanical Engineering

Tools

Microsoft Office

ERP/DMS systems

Job description

• - Provide daily technical support to dealers and service centers regarding vehicle diagnosis, repair processes, and technical issues.
• - Assist dealers in troubleshooting complex vehicle issues and coordinate technical escalation with HQ technical teams when necessary.
• - Monitor and track recurring technical issues, product quality concerns, and field cases.
• - Support implementation of technical campaigns, service actions, recalls, and product improvement activities.
• - Prepare and distribute technical bulletins, service information, and repair guidance to dealers.
• - Support new model launch preparation, including technical documentation and service readiness.

Warranty & Claim Management

• - Manage warranty claim review, validation, submission, and settlement processes.
• - Monitor dealer warranty claim quality and ensure compliance with company warranty policies and procedures.
• - Analyze warranty data, claim trends, and failure patterns to identify potential product quality issues.
• - Coordinate with HQ warranty and quality teams on claim approvals and technical investigations.
• - Conduct regular warranty audits and support dealer improvement activities.
• - Control warranty costs while maintaining customer satisfaction and service quality.
• - Maintain close communication with dealer service teams regarding technical and warranty-related matters.
• - Support dealer service capability improvement and operational standards implementation.
• - Assist in organizing technical training and aftersales workshops for dealers and technicians.
• - Collect market feedback and provide recommendations for aftersales service improvement.

Reporting & Process Improvement

• - Prepare regular reports related to warranty performance, technical cases, and dealer service operations.
• - Support development and optimization of aftersales technical and warranty processes/SOPs.
• - Ensure compliance with local regulations, company policies, and aftersales standards.

Qualifications & Requirements

• - Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related fields.
• - Minimum 5 years of experience in automotive aftersales, technical support, warranty, or service operations.
• - Experience with automotive OEMs, distributors, or dealership service operations is preferred.
• - Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
• - Familiar with warranty claim management and technical case handling.
• - Good analytical and problem-solving skills.
• - Strong communication and coordination abilities.
• - Proficient in Microsoft Office applications and ERP/DMS systems.
• - Able to work independently in a fast-paced and cross-functional environment.

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