EV Aftersales Manager — Service & Parts Excellence

SEAOIL Philippines, Inc.; Metro Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking an Aftersales Manager to lead dealer aftersales operations in Tuguegarao, ensuring service quality, parts availability, and superior customer support.

The role drives dealer profitability, customer satisfaction, and brand reputation, with emphasis on the EV market. You will supervise the dealer aftersales team, coordinate with departments, enforce standards, manage inventory, and implement continuous improvement initiatives.

Qualifications

• Graduate of a four-year course.
• Extensive experience in automotive aftersales (Service and Parts) operations.
• Strong skills in customer feedback analysis and organizational management.
• Proficiency in Dealer Management Systems and office software.
• Willing to extend working hours, holidays or weekends, as needed.
• Willing to do field work, as needed.
• Willing to travel domestically for deployment and other assignments.
• Willing to work a six-day shift (Mondays to Saturdays).

Responsibilities

• Build and lead the dealer after sales team to maintain brand standards and develop personnel.
• Coordinate with dealer departments to implement BYD/MAPVI policies and standards.
• Enforce daily BYD Service and Parts Operations Standards for quality and availability.
• Manage parts ordering and inventory to support efficient service operations.
• Monitor aftersales performance and conduct audits for continuous improvement.
• Support improvement initiatives like F1 program to boost service accuracy and satisfaction.
• Develop annual aftersales training plans and prepare equipment and personnel reserves.
• Handle major customer complaints and crises with timely resolutions.
• Formulate salary and incentive schemes and conduct performance appraisals.
• Ensure timely reporting to MAPVI and submission of required documents.
• Perform other functions as assigned.

Skills

Dealer Management Systems

Office software

Customer feedback analysis

Organizational management

Education

Bachelor's degree

Job description

SEAOIL Philippines, Inc. is seeking an Aftersales Manager to lead dealer aftersales operations in Tuguegarao, ensuring service quality, parts availability, and superior customer support.

The role drives dealer profitability, customer satisfaction, and brand reputation, with emphasis on the EV market. You will supervise the dealer aftersales team, coordinate with departments, enforce standards, manage inventory, and implement continuous improvement initiatives.