Warranty Claims Specialist

Fraser Yachts Group; Boston (MA); On-site; PHP 180,000 - 300,000; Full time

Job summary

MarineMax Brand is seeking a Warranty Administrator to manage dealer claims for warranty parts and labor across assigned service facilities. You will submit pre-authorizations, review expirations, appeal denials, and reconcile work orders with manufacturer requirements.

You will also handle claim adjustments, recall documentation, and warranty credits while coordinating with service managers and the accounting team to ensure timely, accurate reporting and collections.

Responsibilities

• Submit pre-authorizations to maximize reimbursement for work performed and to achieve the highest approval ratio.
• Review pre-authorizations to ensure expirations do not occur prior to claim submission.
• Appeal valid pre-authorizations that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and adjust as needed for claim submission.
• Review claims for labor or material adjustments with the service manager.
• Ensure all parts requested by the manufacturer are returned within the specified timeframe.
• Responsible for collection of warranty credits.
• Negotiate or appeal adverse adjustments to claims by manufacturers.
• Submit accurate and approved claims within the manufacturer's time limits.
• Follow up with manufacturers to obtain timely responses on dealer claims.
• Ensure recall notifications are initiated properly, documented, and completed.
• Research sublet orders and backup information to file appropriate warranty claims.
• Train service writers and parts personnel in warranty procedures and pre-authorization submission.
• Coordinate with accounting on warranty receivables to ensure prompt credits.
• Reconcile manufacturer credits with pre-authorizations and actual costs of work performed.
• Prepare reports showing dollar volume of claims paid, claims requested, and aging of claims.
• Continuously improve timely and efficient collection of factory credits.
• Hire, train, motivate and monitor the performance of warranty staff.
• All other duties as assigned

Job description

OVERVIEW: The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.

KEY TASKS:

• Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
• Review pre-authorizations to insure expiration does not occur prior to claim submission.
• Appeal valid pre-authorization that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
• Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
• Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
• Responsible for Collection of Warranty Credits.
• Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.
• Submit accurate and approved claims within the Manufacturer’s specified time limits.
• Insure timely answers from manufacturers through follow up of dealer’s claim.
• Insure recall notifications are initiated properly, work documented, and all work is completed.
• Research sublet orders and any other backup information necessary to file appropriate warranty claims.
• Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
• Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
• Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed.
• Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate and monitor performance of warranty staff.
• All other duties as assigned

KEY RESULT AREAS:

• Internal/external customer satisfaction
• Warranty revenue
• Accurate warranty/claim paperwork and reports
• Accurate repair order file maintenance
• Effective communication with other MarineMax departments and manufacturers

Equal Opportunity Employer
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