Waitstaff

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Hammerjack Pty Ltd. is seeking an enthusiastic Waitstaff to be assigned to In-Room Dining, delivering professional and personalized food and beverage service to hotel guests.

You will ensure timely order delivery, uphold brand standards, and collaborate with Culinary, Stewarding, Front Office, and other departments for seamless operations and guest satisfaction. The role requires 6–12 months of hotel F&B experience, fluency in English, and a passion for guest engagement.

Qualifications

• 6–12 months experience in hotel F&B operations or reputable restaurant environment.
• Fluency in spoken and written English.
• Knowledge of food and beverage service standards and upselling techniques.

Responsibilities

• Comply with the company policies.
• Work within all pre-set budgetary limits.
• Drive and contribute to the overall efficiency of the department.
• Motivate and develop team members.
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques.
• Should model the Company's culture at all times.
• Take on other tasks as may be necessary or required.

Skills

Guest service

Communication skills

Upselling

Teamwork

Attention to detail

Basic cashiering

Education

Hospitality-related training

Job description

The Waitstaff will be assigned to In-Room Dinning and is responsible for delivering exceptional dining experiences by providing professional, courteous, and personalized food and beverage service to hotel guests. This role ensures timely and accurate order delivery, maintains the highest standards of service and presentation, and creates memorable guest experiences through attentive and proactive service. The incumbent is expected to uphold hotel and brand standards while working collaboratively with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations and guest satisfaction.

The ideal candidate is enthusiastic, service-oriented, and eager to learn, with a passion for hospitality and guest engagement. They possess excellent communication and interpersonal skills, allowing them to interact confidently and professionally with guests from diverse backgrounds. Candidates should have 6–12 months of experience in hotel Food & Beverage operations or a reputable restaurant environment, with prior exposure to luxury hospitality and In‑Room Dinning considered an advantage. Hotel Management education or hospitality-related training is preferred. Fluency in spoken and written English is required. The successful candidate demonstrates strong attention to detail, a positive attitude, basic cashiering skills, the ability to work under pressure, and thorough knowledge of food and beverage service standards, including upselling techniques and guest service etiquette.

Other standard responsibilities

• Comply with the company policies
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company's culture at all times.
• Take on other tasks as may be necessary or required