Waitstaff

New World Makati Hotel; Makati; On-site; PHP 134,000 - 201,000; Full time

Job summary

New World Makati Hotel is seeking a Waitstaff for In-Room Dining to deliver professional and personalized food and beverage service to guests. The role emphasizes timely order delivery, presentation, and collaboration with Culinary, Stewarding, Front Office, and other departments to ensure seamless guest experiences.

The ideal candidate should be service-oriented with 6–12 months in hotel F&B or luxury hospitality, and possess excellent English communication skills.

Qualifications

• Strong communication and interpersonal abilities for guest engagement.
• Basic cashiering skills and ability to upsell properly.
• Fluency in spoken and written English required.

Responsibilities

• Deliver professional, courteous, and personalized food and beverage service to hotel guests.
• Ensure timely and accurate in-room dining orders and maintain service standards.
• Collaborate with Culinary, Stewarding, Front Office and other departments for seamless operations.
• Uphold hotel and brand standards while providing proactive guest engagement.
• Adhere to pre-set budgets and drive department efficiency.

Skills

Excellent communication

Interpersonal skills

Cashiering skills

Attention to detail

Education

Hotel Management education

Hospitality-related training

Job description

The Waitstaff will be assigned to In-Room Dinning and is responsible for delivering exceptional dining experiences by providing professional, courteous, and personalized food and beverage service to hotel guests. This role ensures timely and accurate order delivery, maintains the highest standards of service and presentation, and creates memorable guest experiences through attentive and proactive service. The incumbent is expected to uphold hotel and brand standards while working collaboratively with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations and guest satisfaction.

The ideal candidate is enthusiastic, service-oriented, and eager to learn, with a passion for hospitality and guest engagement. They possess excellent communication and interpersonal skills, allowing them to interact confidently and professionally with guests from diverse backgrounds. Candidates should have 6–12 months of experience in hotel Food & Beverage operations or a reputable restaurant environment, with prior exposure to luxury hospitality and In-Room Dinning considered an advantage. Hotel Management education or hospitality-related training is preferred. Fluency in spoken and written English is required. The successful candidate demonstrates strong attention to detail, a positive attitude, basic cashiering skills, the ability to work under pressure, and thorough knowledge of food and beverage service standards, including upselling techniques and guest service etiquette.

Other standard responsibilities

• Comply with the company policies
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company’s culture at all times.
• Take on other tasks as may be necessary or required