Waiter

Melco Resorts & Entertainment; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Melco Resorts & Entertainment is seeking a Waiter (Open) to deliver high-quality service in a luxury hotel setting. You will greet guests warmly, know the menu well, and ensure accurate, timely service while maintaining brand standards.

The role welcomes fresh graduates and favors candidates with F&B experience in upscale properties; fluency in English is required and presentation is important.

Qualifications

• Experience in Food and Beverages within 5-star international hotels/resorts is advantageous.
• Fresh graduates are welcome.
• Preferably a Diploma holder in Hospitality Business Management or related course.
• Good command of spoken and written English.

Responsibilities

• Greets guests promptly in a warm and friendly manner.
• Maintains knowledge of menu and beverage preparation techniques.
• Ensures outlet is clean and organized front and back of house.
• Assists in preparing and checking orders and ensures timely service.
• Respects brand standards and hotel policies on hygiene and safety.
• Attends training sessions and supports daily shift tasks.

Skills

Time management

Task management

Communication

Education

Diploma in Hospitality Business Management

Job description

Job Description:

REQ14281 Waiter (Open)

Position Summary

The Waiter is accountable to complete all assigned tasks with the highest level of service quality.

Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

Primary Responsibilities

• Always greets guests promptly in a warm and friendly manner
• Establishes immediate eye contact and smiles with guest
• Always thank and farewells guests conveying anticipation for their next visit
• Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
• Remains friendly and flamboyant as an individual
• Maintains the conversation and do not exposes any sensitive topics to the guest
• Ensures that brand standards are consistently implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
• Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
• Prepares and assembles orders in sequence and makes quality checks before service
• Applies food and beverage service techniques correctly at all times, serves items with enthusiasm
• Completes the daily responsibilities that are set for each individual shift Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• Recognizes the step of the billing process
• Anticipates for any unexpected guest need and reacts promptly
• Communicates effectively to know the daily task assign
• Maintains back up supplies stock for the daily operations and anticipates busy demands
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

Qualifications

Experience

• Experience in Food and Beverages, 5 star international hotels/resorts, and/or in freestanding restaurants is an advantage
• Fresh graduates are welcome

Education

• Preferably a Diploma holder in Hospitality Business Management or any related course

Skills / Competencies

• Has effective time management, task management and communication Good command in both spoken and written English.

Other Attributes

• Passionate
• Organized
• Innovative
• Customer-orientated